Provision record
AWS · AWS Customer Agreement · View original document ↗

30-day post-termination content retrieval window

High severity High confidence Explicit document language Common · 297 of 352 platforms

Key Facts · in the document’s own words

Can customers retrieve their Content during the 30 days following the Termination Date if they have paid all amounts due?
“Unless we terminate your use of the Services pursuant to Section 5.2(b), during the 30 days following the Termination Date: (i) we will not take action to remove from the AWS systems any of Your Content as a result of the termination; and (ii) we will allow you to retrieve Your Content from the Services only if you have paid all amounts due”
Version CA-V-005926, captured Aug. 19, 2026 · live source ↗
Our reading, not the document’s words
AWS permits customers to retrieve their Content from the Services during the 30 days following the Termination Date, but only if the customer has paid all amounts due.
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This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The payment condition on content retrieval means a customer with an outstanding balance may be unable to access their own data during the only post-termination window in which AWS commits not to delete it.

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Interpretive note: The excerpt establishes two independent effects: (i) AWS will not remove content during the 30-day window, and (ii) retrieval is conditioned on full payment. The canonical claim captures the payment condition on retrieval as the primary proposition; the non-removal commitment is recorded in omitted_material.

Consumer impact (what this means for users)

Customers may retrieve their Content within 30 days of termination only if all outstanding amounts have been paid; unpaid balances can block access to that content.

How other platforms handle this

Midjourney Medium

You are responsible for all content, including any images, videos, and prompts, that you input or generate when using Editor and/or Video.

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

Snapchat Medium

Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Unless we terminate your use of the Services pursuant to Section 5.2(b), during the 30 days following the Termination Date: (i) we will not take action to remove from the AWS systems any of Your Content as a result of the termination; and (ii) we will allow you to retrieve Your Content from the Services only if you have paid all amounts due

Excerpt from AWS's Customer Agreement

Provision details

Document information
Document
AWS Customer Agreement
Entity
AWS
Date stated by the document
Aug. 14, 2026
As printed in AWS’s text (version CA-V-005926), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-005926, captured Aug. 19, 2026
Record ID
CA-P-057447
Document ID
CA-D-000674
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005926)
d58b9945fc6343a3bbe1e06c3db8ccf41953f3e402578f43ea4ae658b87e6960
Analysis generated
July 9, 2026 05:40 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-005926 (checked Oct. 6, 2026)
Citation Record
Entity: AWS
Document: AWS Customer Agreement
Record ID: CA-P-057447
Version: CA-V-005926
Captured: 2026-08-19 01:26:33 UTC
SHA-256: d58b9945fc6343a3…
URL: https://conductatlas.com/platform/aws/aws-customer-agreement/provision/CA-P-057447/30-day-post-termination-content-retrieval-window/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does AWS's 30-day post-termination content retrieval window clause do?

The payment condition on content retrieval means a customer with an outstanding balance may be unable to access their own data during the only post-termination window in which AWS commits not to delete it.

How does this clause affect you?

Customers may retrieve their Content within 30 days of termination only if all outstanding amounts have been paid; unpaid balances can block access to that content.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with AWS?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS.