Provision record
Atlassian · Atlassian Privacy Policy · View original document ↗

Support Channel Information Collection

Common · 285 of 343 platforms
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This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
you will be asked to provide contact information, a summary or description of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue

Excerpt from Atlassian's Privacy Policy

Provision details

Document information
Document
Atlassian Privacy Policy
Entity
Atlassian
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-006851, captured Sept. 11, 2026
Record ID
CA-P-057268
Document ID
CA-D-000708
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006851)
60fcbbe894b31ed6e3240db2f5aae13854766646d6c2dcf5ae798ac5d445e91f
Analysis generated
May 8, 2026 04:39 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006851, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Atlassian
Document: Atlassian Privacy Policy
Record ID: CA-P-057268
Version: CA-V-006851
Captured: 2026-09-11 01:21:00 UTC
SHA-256: 60fcbbe894b31ed6…
URL: https://conductatlas.com/platform/atlassian/atlassian-privacy-policy/provision/CA-P-057268/support-channel-information-collection/
Accessed: Nov. 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does Atlassian's Support Channel Information Collection clause do?

The clause states: “you will be asked to provide contact information, a summary or description of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 285 platforms. See the full comparison.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.