Provision record
Atlassian · Atlassian Cloud Terms · View original document ↗

Refund of prepaid fees on customer cause termination

High severity Explicitdocumentlanguage Common · 178 of 352 platforms
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This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Synthesia Medium

In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.

Windsurf Medium

If we exercise this right and you purchased the subscription via our website, we will refund you, on a pro rata basis, the fees you paid for the remaining portion of your subscription after termination.

Miro Medium

Miro will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term (for the Performance Warranty) or for the non-conforming Technical Services (for the Technical Services Warranty).

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▸ View Original Clause Language DOCUMENT RECORD
"
If Customer terminates this Agreement or a Subscription Term in accordance with this Section 12.3, Atlassian will refund to Customer any pre-paid, unused fees for the terminated portion...

Excerpt from Atlassian's Cloud Terms

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Atlassian Cloud Terms
Entity
Atlassian
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 12, 2026
Record ID
CA-P-056232
Document ID
CA-D-00707
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
43d2f9eb25e260f7f82440abad02e2eba835af6870815ec9bb7ba9cddb25b8ec
Analysis generated
May 8, 2026 01:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Atlassian
Document: Atlassian Cloud Terms
Record ID: CA-P-056232
Captured: 2026-05-08 01:00:52 UTC
SHA-256: 43d2f9eb25e260f7…
URL: https://conductatlas.com/platform/atlassian/atlassian-cloud-terms/provision/CA-P-056232/refund-of-prepaid-fees-on-customer-cause-termination/
Accessed: July 28, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Atlassian's Refund of prepaid fees on customer cause termination clause do?

The clause states: “If Customer terminates this Agreement or a Subscription Term in accordance with this Section 12.3, Atlassian will refund to Customer any pre-paid, unused fees for the terminated portion...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.