Asana's financial responsibility to you is capped at either $100 or what you personally paid Asana in the past year, whichever is more, and Asana is not liable for lost data, lost profits, or similar losses.
This analysis describes what Asana's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If Asana loses your data or the service causes you harm, the amount you could recover is very limited, and certain categories of loss, like lost business or corrupted data, are excluded entirely.
Removal of broad limitation of liability clause suggests replacement with more specific $100 aggregate cap provision.
View full change record →Severity downgraded from high to medium; expanded liability shield to include affiliates, directors, employees, licensors, and service providers; added exemplary damages and clarified damages even if Asana was advised of possibility.
View full change record →This provision significantly restricts any financial recovery available to individual users in the event of a service failure, data loss, or breach. For users on free plans who have paid Asana nothing, the cap effectively limits recovery to $100.
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"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASANA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ASANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL ASANA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNTS PAID BY YOU TO ASANA IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.Excerpt from Asana's Terms of Service
REGULATORY LANDSCAPE: Limitation of liability clauses engage general contract law and may be constrained by consumer protection statutes in certain jurisdictions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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If Asana loses your data or the service causes you harm, the amount you could recover is very limited, and certain categories of loss, like lost business or corrupted data, are excluded entirely.
This provision significantly restricts any financial recovery available to individual users in the event of a service failure, data loss, or breach. For users on free plans who have paid Asana nothing, the cap effectively limits recovery to $100.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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