Provision record
Anthropic · Claude.ai Terms of Service · View original document ↗

No Refund on Cancellation but Continued Access

High severity Explicit document language Common · 179 of 352 platforms
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This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 763 other provisions on other platforms.

How other platforms handle this

Leonardo AI Medium

If you have paid Subscription Fees upfront, you will be issued a pro-rata refund based on the portion of the Subscription Period remaining.

OpenAI Medium

The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.

Runway Medium

you will not be entitled to receive a prorated refund of any portion of the subscription fee paid for the then-current subscription period unless otherwise stated in these Terms of Use or required by applicable law.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.

Excerpt from Anthropic's Claude.ai Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Claude.ai Terms of Service
Entity
Anthropic
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 10, 2026
Record ID
CA-P-017552
Document ID
CA-D-00011
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b10681ed0556f33fd77bdd0ca8d5a1d1e02616dab9696dadd177f042a3770d68
Analysis generated
May 9, 2026 14:35 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Anthropic
Document: Claude.ai Terms of Service
Record ID: CA-P-017552
Captured: 2026-05-09 14:35:38 UTC
SHA-256: b10681ed0556f33f…
URL: https://conductatlas.com/platform/anthropic/claudeai-terms-of-service/provision/CA-P-017552/no-refund-on-cancellation-but-continued-access/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Anthropic's No Refund on Cancellation but Continued Access clause do?

The clause states: “In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.

Is ConductAtlas affiliated with Anthropic?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Anthropic.