When you click thumbs up or thumbs down on a Claude response, Anthropic stores that entire conversation as feedback and can use it however they choose, including for AI training, with no restrictions or compensation owed to you.
This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Clicking thumbs up or down on a response is a common and seemingly minor action, but it triggers storage of the full conversation as feedback that is exempt from the training opt-out and can be used by Anthropic without limitation.
Any conversation where you rate a response becomes feedback data that Anthropic can use for any purpose including AI training, regardless of whether you have opted out of training, and without any compensation to you.
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We may share your personal information with our affiliates, meaning entities that control, are controlled by, or are under common control with Consensys. We also share information with service providers who assist in operating our services, subject to confidentiality obligations.
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"We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input—for example, by using the thumbs up/thumbs down icon—we will store the related conversation as part of your Feedback. You have no obligation to give us Feedback, but if you do, you agree that we may use the Feedback however we choose without any obligation or other payment to you.— Excerpt from Anthropic's Claude.ai Terms of Service
REGULATORY LANDSCAPE: The broad license granted for feedback use may engage GDPR Article 6 lawful basis requirements for EU users, as the 'use however we choose' language could encompass processing activities beyond those reasonably expected by users at the time of providing feedback. The connection between this provision and the training opt-out carve-out is material: feedback use is explicitly excluded from the opt-out, creating a pathway for training data collection through routine UI interactions. FTC authority over disclosure adequacy is relevant. GOVERNANCE EXPOSURE: Medium. The breadth of the feedback license combined with its interaction with the training opt-out carve-out creates a data collection mechanism that may not be immediately apparent to users who understand themselves to have opted out of training. The document is clear about this interaction, but user awareness may be low. JURISDICTION FLAGS: EU and UK users should be aware that the broad 'use however we choose' license may be constrained by GDPR purpose limitation principles regardless of contractual agreement. California users should assess whether CCPA rights apply to feedback data processed under this license. CONTRACT AND VENDOR IMPLICATIONS: This provision has no direct B2B contract implications but is relevant to data governance assessments for organizations whose employees use Claude personal accounts. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the feedback storage and unlimited use license is adequately disclosed to users at the point of interaction (i.e., at the thumbs up/down UI element) or whether additional contextual notice is required under applicable privacy law. Data mapping should account for feedback data as a distinct category with a broader use license than standard conversation data.
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Clicking thumbs up or down on a response is a common and seemingly minor action, but it triggers storage of the full conversation as feedback that is exempt from the training opt-out and can be used by Anthropic without limitation.
Any conversation where you rate a response becomes feedback data that Anthropic can use for any purpose including AI training, regardless of whether you have opted out of training, and without any compensation to you.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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