When you click the thumbs up or thumbs down button on a Claude response, Anthropic stores your entire conversation, not just the message you rated.
This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
A single feedback action such as clicking thumbs up or down on any message triggers retention and storage of the full conversation, which may include personal data shared throughout the session beyond the specific message rated.
This provision was retained but severity was downgraded from medium to low; the practice of storing full conversations via feedback mechanism remains but is now considered lower-severity.
View full change record →Using the thumbs up or thumbs down feedback feature causes the entire conversation to be stored as Feedback data, meaning personal information disclosed anywhere in that conversation session is captured and retained under this category.
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"We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input—for example, by using the thumbs up/thumbs down icon—we will store the entire related conversation as part of your Feedback.— Excerpt from Anthropic's Anthropic Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages GDPR data minimization principles (Article 5(1)(c)) and purpose limitation requirements, enforced by EU supervisory authorities; CCPA notice requirements; and LGPD equivalent principles. The collection of the full conversation in response to a feedback action on a single message may require evaluation against data minimization expectations under GDPR. (2) GOVERNANCE EXPOSURE: Medium. The breadth of data captured by a single feedback click (the entire conversation) relative to the user's apparent intent (rating one response) creates a potential data minimization concern under privacy-by-design principles. However, the policy discloses this practice, and disclosure mitigates but does not eliminate regulatory exposure. (3) JURISDICTION FLAGS: EU/EEA users have heightened exposure given GDPR Article 5 data minimization requirements. The scope of feedback-triggered retention may be scrutinized by supervisory authorities evaluating proportionality. (4) CONTRACT AND VENDOR IMPLICATIONS: Organizations deploying Claude via Commercial Services should assess whether feedback-triggered conversation retention is disclosed in their own end-user terms and whether it is consistent with their data retention policies. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should evaluate whether the disclosure of full conversation retention via feedback is sufficiently prominent to constitute informed consent or adequate notice under applicable law, and whether data minimization requirements necessitate changes to this practice in EU-facing deployments.
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A single feedback action such as clicking thumbs up or down on any message triggers retention and storage of the full conversation, which may include personal data shared throughout the session beyond the specific message rated.
Using the thumbs up or thumbs down feedback feature causes the entire conversation to be stored as Feedback data, meaning personal information disclosed anywhere in that conversation session is captured and retained under this category.
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