If Anthropic causes you harm, the most you can recover is the amount you paid in the 12 months before the problem occurred, or $100 if you paid nothing. You also cannot claim compensation for lost data, lost business, or other indirect harm.
This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap means that even significant harm caused by AI errors or service failures may result in very limited financial recovery, particularly for free-tier users who are capped at $100.
Interpretive note: Enforceability varies by jurisdiction; EU and UK consumer protection law may limit the practical effect of this clause for users in those regions.
Free-tier Claude.ai users are limited to $100 in recoverable damages regardless of the actual harm suffered. Paid subscribers are limited to 12 months of fees paid, which may be substantially less than actual losses in cases involving data loss, business disruption, or reliance on inaccurate AI outputs.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"To the maximum extent permitted by law, Anthropic's total cumulative liability to you or any third party under these Terms, from all causes of action and all theories of liability, will be limited to, and will not exceed, the fees you actually paid us during the 12 months before the claim arose (or $100, if you have not paid us any fees during such period). In no event will Anthropic be liable for any indirect, incidental, punitive, consequential, or exemplary damages of any kind, including damages arising from loss of data or loss of business, arising out of these Terms or relating to them, our Services or any associated software, even if we have been notified of the possibility of such damages.Excerpt from Anthropic's API Terms
REGULATORY LANDSCAPE: EU and UK consumer protection law generally prohibits limitation of liability clauses that exclude or restrict liability for death, personal injury, or fraud caused by the service provider.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This cap means that even significant harm caused by AI errors or service failures may result in very limited financial recovery, particularly for free-tier users who are capped at $100.
Free-tier Claude.ai users are limited to $100 in recoverable damages regardless of the actual harm suffered. Paid subscribers are limited to 12 months of fees paid, which may be substantially less than actual losses in cases involving data loss, business disruption, or reliance on inaccurate AI outputs.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Anthropic.