If you have a dispute with Amazon, you cannot take them to court — you must go through a private arbitration process instead, with very limited ability to appeal the outcome.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes the procedural mechanism for dispute resolution by mandating arbitration as the exclusive forum for most claims. The operational significance lies in replacing litigation procedures with arbitration procedures, which alters the structure and review standards available for resolving disputes.
This clause removes consumers' right to litigate disputes with Amazon in court and requires individual binding arbitration, meaning that even if Amazon wronged many consumers in the same way, each person must pursue their claim separately in a private process.
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You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
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"Any dispute or claim relating in any way to your use of any Amazon Service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited.— Excerpt from Amazon's Amazon Conditions of Use
REGULATORY FRAMEWORK: This provision is governed by the Federal Arbitration Act (9 U.S.C. §1 et seq.), which generally preempts state-law challenges to arbitration clauses under the Supremacy Clause. However, California courts have carved out exceptions under Discover Bank and McGill v. Citibank, 2 Cal.5th 945 (2017), where public injunctive relief waivers in arbitration clauses may be unenforceable. FTC Act Section 5 (15 U.S.C. §45) and state UDAP statutes are the primary regulatory frameworks for challenging mandatory arbitration as an unfair practice. Enforcement authority rests with the FTC, CFPB (for financial services-adjacent claims), and state attorneys general.
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Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This clause establishes the procedural mechanism for dispute resolution by mandating arbitration as the exclusive forum for most claims. The operational significance lies in replacing litigation procedures with arbitration procedures, which alters the structure and review standards available for resolving disputes.
This clause removes consumers' right to litigate disputes with Amazon in court and requires individual binding arbitration, meaning that even if Amazon wronged many consumers in the same way, each person must pursue their claim separately in a private process.
ConductAtlas has identified this type of provision across 28 platforms. See the full comparison.
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