Airbnb · Airbnb Terms of Service

Nondiscrimination Policy

Medium severity
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What it is

Airbnb's rules prohibit hosts from refusing to rent to guests — or treating guests differently — based on race, religion, gender identity, sexual orientation, national origin, or similar protected characteristics.

Consumer impact (what this means for users)

As a guest, you have contractual and potentially legal protections against discriminatory treatment by hosts on the Airbnb platform, and can report violations to Airbnb for investigation. As a host, violation of the nondiscrimination policy can result in listing removal and account suspension.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you believe a host has discriminated against you in violation of Airbnb's Nondiscrimination Policy, report the incident through Airbnb's Help Center at airbnb.com/help/article/1379. Provide the host's listing details, the dates of the incident, and a description of the discriminatory conduct. You can also file a complaint with HUD at hud.gov/topics/housing_discrimination.

Cross-platform context

See how other platforms handle Nondiscrimination Policy and similar clauses.

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Why it matters (compliance & risk perspective)

While the policy applies to hosts through the Terms, the mechanism for enforcing it against individual hosts and the consequences for violations (including listing removal) represent significant obligations that hosts must understand before listing.

View original clause language
Airbnb is committed to creating a world where people can belong anywhere, and that starts at home. That's why we have a strong Nondiscrimination Policy requiring that hosts and guests treat each other with respect and without bias or discrimination. As a member of the Airbnb community, you agree that you will not decline a guest based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status. You also agree that you will not provide different terms or conditions or standards for listings based on these protected characteristics.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: The Nondiscrimination Policy engages the Fair Housing Act (42 U.S.C. §§ 3601-3619) for residential rentals, which prohibits discrimination based on race, color, national origin, religion, sex, familial status, and disability. The Civil Rights Act of 1964 (42 U.S.C. § 1981) provides additional protection for race-based discrimination in contracts. State and local fair housing laws frequently extend protected categories to include sexual orientation, gender identity, source of income, and marital status. The FTC Act Section 5 applies where discriminatory platform practices constitute unfair or deceptive acts. HUD (U.S. Department of Housing and Urban Development) is the primary federal enforcement authority. 2)

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Applicable agencies

  • FTC
    The FTC has authority to investigate platform-level practices that facilitate or fail to prevent discriminatory conduct that constitutes an unfair or deceptive act or practice under Section 5 of the FTC Act.
    File a complaint →
  • State AG
    State Attorneys General can enforce state fair housing and civil rights laws against both individual hosts and the platform where discriminatory patterns are systemic and the platform has failed to act.
    File a complaint →

Provision details

Document information
Document
Airbnb Terms of Service
Entity
Airbnb
Document last updated
April 29, 2026
Tracking information
First tracked
April 18, 2026
Last verified
April 18, 2026
Record ID
CA-P-002761
Document ID
CA-D-00075
Evidence Provenance
Source URL
Wayback Machine
SHA-256
b0efc52d83a8c306b97efc13ee005339a53c1ef4b8175d52a44e204810c1e97f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Airbnb | Document: Airbnb Terms of Service | Record: CA-P-002761
Captured: 2026-04-18 09:17:48 UTC | SHA-256: b0efc52d83a8c306…
URL: https://conductatlas.com/platform/airbnb/airbnb-terms-of-service/nondiscrimination-policy/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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