When you send text or other content to AI21's services and receive AI-generated responses, the company can use both your messages and the AI's replies to develop and improve its products.
This analysis describes what AI21 Labs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users and enterprise customers may be submitting confidential, proprietary, or personal information to AI21, and this clause authorizes AI21 to use that content beyond just fulfilling the immediate request.
Interpretive note: The precise scope of 'improve the Services' is not defined; it is unclear whether this includes training foundational models or is limited to operational improvements specific to the customer's account.
The updated terms remove the explicit "Your Opt-Out Rights" button that previously allowed users to opt out of data sales and targeted advertising. In its place, the revised language establishes a general cookie consent framework requiring users to click "Accept" to allow cookies for site navigation, usage analysis, and marketing efforts. Users retain the ability to choose not to allow certain cookie types, but the prior dedicated opt-out mechanism for data sales and targeted advertising is no longer explicitly described in the accessible terms interface. If you wish to control cookie preferences, you can click on the cookie settings to modify consent for different types of cookies; however, strictly necessary cookies cannot be declined as they are required for core website functionality.
View change record →Any prompt or query you submit to Jamba, AI21 Studio, or connected APIs, along with the AI's response, may be used by AI21 Labs to improve its models. Users handling sensitive business or personal data should review whether this use is compatible with their own confidentiality or data protection obligations before submitting such content.
How other platforms handle this
we may share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates' services...
Whenever we transfer personal data internationally, we use tools and transfer agreements to: make sure the data transfer complies with applicable law; and help to give your data the same level of protection as it has in the EU...
disclosure is required by a third-party to complete a transaction initiated by the user
"By using the Services, you grant AI21 a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Inputs and Outputs solely to provide, maintain, and improve the Services.Excerpt from AI21 Labs's Terms of Use
(1) REGULATORY LANDSCAPE: This provision implicates GDPR Article 6 (lawful basis for processing) and Article 9 if special category data is inadvertently submitted.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
ConductAtlas detected a major restructuring of Meta’s privacy policy that removed detailed consumer rights disclosures and relocated them to separate documents.
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Users and enterprise customers may be submitting confidential, proprietary, or personal information to AI21, and this clause authorizes AI21 to use that content beyond just fulfilling the immediate request.
Any prompt or query you submit to Jamba, AI21 Studio, or connected APIs, along with the AI's response, may be used by AI21 Labs to improve its models. Users handling sensitive business or personal data should review whether this use is compatible with their own confidentiality or data protection obligations before submitting such content.
ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AI21 Labs.