Provision record
Adyen · Adyen Terms · View original document ↗

Merchant must cooperate in Chargeback and fraud audits

Medium severity Explicit document language Common · 297 of 352 platforms
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This analysis describes what Adyen's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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▸ View Original Clause Language DOCUMENT RECORD
"
In case of investigations by Adyen, the Acquirers and/or the Scheme Owners with respect to Chargebacks, suspected fraud or other RFI's from the Scheme Owners, Merchant will fully co-operate in the auditing of such records.

Excerpt from Adyen's Terms

Provision details

Document information
Document
Adyen Terms
Entity
Adyen
Date stated by the document
March 7, 2023
As printed in Adyen’s text (version CA-V-001299), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-001299, captured May 5, 2026
Record ID
CA-P-056908
Document ID
CA-D-000664
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-001299)
0d766d7afa5880f2eb7e04a05f24b0ef8c16ec1faf95ce5cd30aa3e9a52abc8a
Analysis generated
May 7, 2026 22:47 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-001299 (checked Oct. 5, 2026)
Citation Record
Entity: Adyen
Document: Adyen Terms
Record ID: CA-P-056908
Version: CA-V-001299
Captured: 2026-05-05 06:35:51 UTC
SHA-256: 0d766d7afa5880f2…
URL: https://conductatlas.com/platform/adyen/adyen-terms/provision/CA-P-056908/merchant-must-cooperate-in-chargeback-and-fraud-audits/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Adyen's Merchant must cooperate in Chargeback and fraud audits clause do?

The clause states: “In case of investigations by Adyen, the Acquirers and/or the Scheme Owners with respect to Chargebacks, suspected fraud or other RFI's from the Scheme Owners, Merchant will fully co-operate in the auditing of such records.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with Adyen?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Adyen.