Adyen Terms

This document governs the terms and conditions under which Adyen N.V. and its group companies provide payment processing, acquiring, issuing, and related financial technology services to merchants and business customers, establishing a B2B contractual framework grounded in applicable financial services regulation across multiple jurisdictions. The agreement states that merchants must comply with Adyen's Acceptable Use Policy, card scheme rules (including those of Visa, Mastercard, and other networks), and applicable law, and the terms authorize Adyen to withhold, set off, or reserve funds from merchant settlement accounts where fraud risk, chargebacks, or regulatory exposure is identified. Notable provisions include Adyen's broad discretion to suspend services or terminate the agreement with limited notice, the right to hold reserves against anticipated chargebacks or losses, and a liability cap that limits Adyen's aggregate liability to amounts paid by the merchant in the preceding twelve months, with consequential and indirect damages excluded entirely. The document engages with PSD2 and the EU Payment Services Directive framework, card scheme rules from major networks, AML and KYC obligations under the EU Anti-Money Laundering Directives and equivalent national laws, and GDPR as applicable to personal data processed in connection with payment transactions. Material compliance considerations include the adequacy of reserve and withholding mechanisms under applicable payment services law, the enforceability of liability caps in consumer-facing jurisdictions, and merchant obligations to conduct their own due diligence on sub-merchant or marketplace arrangements where Adyen's facilitation model is used.