This analysis describes what Adyen's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Adyen's suspicion alone—without a confirmed finding—is sufficient to freeze funds the Merchant would otherwise receive, for an indeterminate period tied to the completion of Adyen's investigation.
Funds from Captured transactions may be withheld from the Merchant indefinitely during Adyen's investigation if Adyen suspects fraud, illegal activity, or Chargeback risk.
How other platforms handle this
Lyft reserves the right to withhold or deduct credits or benefits obtained through a promotion or program in the event that Lyft determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal...
Datadog may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Such reporting may include disclosing appropriate customer data.
If, as a result of the investigation, Company believes that criminal activity has occurred, Company reserves the right to refer the matter to, and to cooperate with, any and all applicable legal authorities.
"Adyen reserves the right to withhold Settlement of Transactions if they are Captured, but suspected to be fraudulent, related to illegal activities or likely to become subject to a Chargeback...until satisfactory completion of Adyen's investigation...Excerpt from Adyen's Terms
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Adyen's suspicion alone—without a confirmed finding—is sufficient to freeze funds the Merchant would otherwise receive, for an indeterminate period tied to the completion of Adyen's investigation.
Funds from Captured transactions may be withheld from the Merchant indefinitely during Adyen's investigation if Adyen suspects fraud, illegal activity, or Chargeback risk.
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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