Provision record
ActiveCampaign · ActiveCampaign Terms of Service · View original document ↗

WhatsApp Credits Expire Monthly and Do Not Roll Over

High severity High confidence Explicit document language Common · 124 of 352 platforms

Key Facts

When must WhatsApp Credits be used?
ActiveCampaign requires WhatsApp Credits to be used within the calendar month in which they are credited, and any unused WhatsApp Credits expire after that time and do not roll over to subsequent periods.
Do unused WhatsApp Credits roll over to subsequent periods?
ActiveCampaign requires WhatsApp Credits to be used within the calendar month in which they are credited, and any unused WhatsApp Credits expire after that time and do not roll over to subsequent periods.
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This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who do not consume WhatsApp Credits within the calendar month permanently lose them, with no carryover value to future periods.

Consumer impact (what this means for users)

Any WhatsApp Credits not used within the calendar month they are credited will expire and be permanently forfeited, with no rollover to subsequent periods.

How other platforms handle this

Bumble Medium

Your ability to use Virtual Items you have access to in this manner may terminate at the end of each of your subscription periods and your access to Virtual Items may not "roll over" or accumulate through additional subscription periods.

Audible Medium

All Credits are valid for a limited time as described in the applicable membership and promotional terms and conditions.

Meta Medium

Unused promotional credits may expire within a set period of time as stated in your Account or otherwise indicated in the Supplemental Managed Account Terms, and cannot be reinstated.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
WhatsApp Credits must be used within a calendar month of being credited to your account. Any unused WhatsApp Credits expire after such time, and do not roll over to subsequent periods.

Excerpt from ActiveCampaign's Terms of Service

Provision details

Document information
Document
ActiveCampaign Terms of Service
Entity
ActiveCampaign
Document last updated
May 20, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-070327
Document ID
CA-D-00894
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f7dfd1e4d5a889bc878cfbec5c4e17da2cdadb27ad37f45f4c8e6ec8ac371543
Analysis generated
May 20, 2026 14:01 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ActiveCampaign
Document: ActiveCampaign Terms of Service
Record ID: CA-P-070327
Captured: 2026-05-20 14:01:24 UTC
SHA-256: f7dfd1e4d5a889bc…
URL: https://conductatlas.com/platform/activecampaign/activecampaign-terms-of-service/provision/CA-P-070327/whatsapp-credits-expire-monthly-and-do-not-roll-over/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does ActiveCampaign's WhatsApp Credits Expire Monthly and Do Not Roll Over clause do?

Users who do not consume WhatsApp Credits within the calendar month permanently lose them, with no carryover value to future periods.

How does this clause affect you?

Any WhatsApp Credits not used within the calendar month they are credited will expire and be permanently forfeited, with no rollover to subsequent periods.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 124 platforms. See the full comparison.

Is ConductAtlas affiliated with ActiveCampaign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ActiveCampaign.