This analysis describes what ActiveCampaign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who do not consume WhatsApp Credits within the calendar month permanently lose them, with no carryover value to future periods.
The updated terms establish new operational constraints on AI Features use. Users must now actively review all AI-generated output before using, sharing, or relying on it, shifting verification responsibility from ActiveCampaign to the user. The terms introduce AI Credits as a separate usage currency that expires monthly without rollover and cannot be transferred or refunded; unused credits are forfeited. ActiveCampaign reserves the right to modify which features are subject to usage limits and to implement technical controls including throttling or suspension to enforce limits, and states that its measurement of usage is final and binding. You can review the AI Credits page for details on which features are subject to limits and current consumption rates.
View change record →Any WhatsApp Credits not used within the calendar month they are credited will expire and be permanently forfeited, with no rollover to subsequent periods.
How other platforms handle this
Target Circle Rewards will expire if you have not earned or redeemed any Target Circle Rewards for one year.
Unredeemed Points associated with your Rewards Account expire if you do not earn or redeem any Points in your Rewards Account for 12 consecutive months.
"WhatsApp Credits must be used within a calendar month of being credited to your account. Any unused WhatsApp Credits expire after such time, and do not roll over to subsequent periods.Excerpt from ActiveCampaign's Terms of Service
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Users who do not consume WhatsApp Credits within the calendar month permanently lose them, with no carryover value to future periods.
Any WhatsApp Credits not used within the calendar month they are credited will expire and be permanently forfeited, with no rollover to subsequent periods.
ConductAtlas has identified this type of provision across 115 platforms. See the full comparison.
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