This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes categorical use restrictions that define the scope of authorized service access. These restrictions operate as conditions on the user's permission to use the platform and establish parameters for acceptable user conduct.
The updated Terms now apply only to users who live outside the United States, Canada, EEA, UK, and Switzerland, or who access the Services from outside those regions. US, Canadian, EEA, UK, and Swiss users are directed to region-specific Terms instead. Additionally, when terms for a specific Service conflict with the main Terms, the specific Service terms now govern that portion of your use rather than the main Terms controlling. The mandatory arbitration provision remains in the document but is no longer prominently featured at the very beginning of the Terms.
View change record →The updated Terms of Service now apply exclusively to users in the United States, narrowing the geographic scope from the prior version that addressed users in multiple regions. The terms now contain a prominently featured mandatory arbitration provision that requires disputes to be resolved through individual arbitration on an individual basis rather than through jury trials or class action lawsuits. This means that if a user has a dispute with 23andMe, the updated terms require arbitration as the method of resolution instead of traditional litigation. Additionally, if a user purchases additional services, the main Terms of Service (including the arbitration provision) will control any conflicting terms from those additional services. You can review the complete updated Terms of Service through the link provided in the document.
View change record →The updated terms now apply only to users who live outside or access services outside the United States, Canada, EEA, UK, and Switzerland. Previously, the terms applied to US-based users. The terms also clarify that when service-specific terms conflict with the general Terms of Service, the service-specific terms will govern that particular service rather than the general terms controlling all conflicts. This means users of additional services may operate under different dispute resolution and governance procedures depending on which service they are using.
View change record →Users agree not to access or use the Services in the specified prohibited categories: as an insurance company, as an employer, or for investigative forensic genealogy purposes. The terms apply as written upon continued use of the service, and violation of these use restrictions may result in account termination or other enforcement actions as permitted under the agreement.
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use the Services or Output for commercial purposes, unless permitted to do so under Section 4.9, or to compete with Luma or in a manner otherwise detrimental to Luma's business
engage in any of the foregoing in connection with any use, creation, development, modification, prompting, fine-tuning, training, testing, benchmarking or validation of any artificial intelligence or machine learning tool, model, system, algorithm, product or other technology ("AI Tool").
Unless otherwise explicitly authorized, you agree not to: [...] (ix) engage in any of the foregoing in connection with the use, creation, development, modification, prompting, fine-tuning, training, testing, benchmarking or validation of any machine learning tool, model, system, algorithm, product o...
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"You are not an insurance company or an employer; and You will not use the Services for any investigative forensic genealogy uses.— Excerpt from 23andMe's 23andMe Terms of Service
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The clause establishes categorical use restrictions that define the scope of authorized service access. These restrictions operate as conditions on the user's permission to use the platform and establish parameters for acceptable user conduct.
Users agree not to access or use the Services in the specified prohibited categories: as an insurance company, as an employer, or for investigative forensic genealogy purposes. The terms apply as written upon continued use of the service, and violation of these use restrictions may result in account termination or other enforcement actions as permitted under the agreement.
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