Checkout.com revised its infringement reporting policy to clarify the process for intellectual property rights owners reporting alleged infringement on websites using their services. The updated terms now require reporters to first attempt direct resolution with the business, provide specific evidence that the website uses Checkout.com's services, and include detailed information about the alleged infringement and infringing material. The revised language also establishes that Checkout.com, as a payment service provider, does not host third-party websites and limits its actions to suspension or termination of services with the business, and does not guarantee a specific response timeline or public disclosure of investigation results.
Intellectual property rights owners: You must try to contact the website owner directly and ask them to remove the infringing content before asking Checkout.com to take action.
The updated terms establish a more detailed process for reporting intellectual property infringement on websites using Checkout.com's services. Rights owners must now attempt to resolve the matter directly with the business first, then provide specific evidence that the website uses Checkout.com's services, identify the alleged infringement, and supply contact details. The revised policy clarifies that as a payment service provider, Checkout.com does not host third-party websites and therefore cannot remove or modify infringing content directly; its actions are limited to suspending or terminating services with the business. The updated terms also state that Checkout.com does not guarantee a specific response timeline or commit to making investigation results public.
→ If reporting infringement, first attempt direct contact with the business using its own infringement reporting policy before submitting a report to Checkout.com.
→ When submitting an infringement report to Checkout.com, provide clear evidence that the website is currently using Checkout.com's payment services and include specific URLs or locations of the infringing material.
IP rights owners must attempt to resolve infringement directly with the business before contacting Checkout.com.
Reporters must provide clear evidence that the website is currently using Checkout.com's services; Checkout.com notes some entities may falsely claim to use its services.
Checkout.com clarified it does not host third-party websites and cannot remove or modify infringing content; its actions are limited to suspension or termination of merchant payment services.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change clarifies Checkout.com's infringement reporting procedures and sets operational boundaries around its remedial authority. The updated language requires reporters to exhaust direct resolution before escalating to Checkout.com and to provide specific supporting documentation. The …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-004619.
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