Perplexity AI removed the phone contact number from its customer support information in an update detected on August 24, 2026. The revised Terms of Service previously listed phone support at +1 (510) 270-0840 as a contact option; the updated version removes this phone line and retains only the mailing address and email contact methods. Users can now reach support through mail or email, but phone contact is no longer offered as a stated support channel.
The updated Terms of Service remove the phone number from the stated customer support contact methods. Users seeking to contact Perplexity regarding the Services or Terms can now do so via mailing address (2261 Market Street, Ste. 14441, San Francisco, CA 94114) or email (support@perplexity.ai), but phone contact is no longer listed as an available option. This affects the practical accessibility of support channels but does not alter substantive rights or obligations under the agreement.
Phone contact number was removed; email and mailing address remain as stated support channels.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change removes a phone contact number from the Terms of Service contact section. It does not create new compliance obligations, alter data handling, impose new restrictions, or modify substantive rights or terms. The change …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-004570.
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