Perplexity AI removed its phone contact number from the customer support section of its Terms of Service in an update detected on August 24, 2026. The revised contact information now lists only the company's physical address and email address, removing the previously available phone line (+1 (510) 270-0840). Users can no longer reach customer support by phone under the updated terms.
The updated terms no longer list a phone number as a method to contact Perplexity AI regarding the Services or the Terms. Users previously able to reach support at +1 (510) 270-0840 can now contact the company only by email at support@perplexity.ai or by mail at the listed San Francisco address. This change affects how users initiate customer support requests but does not eliminate contact methods entirely.
Removed phone number from stated support contact methods; email and mailing address remain.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change represents a removal of a direct phone contact method from the published Terms of Service. No regulatory exposure is apparent. For organizations that track Perplexity's support accessibility or contractual obligations, this constitutes a …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-004569.
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