Generated by a model from the captured document; not read by a person
LowPositive for users
Affected users
All usersEU usersUK usersSwiss usersUsers receiving text messages from Zoom
Zoom updated its Privacy Statement with several clarifications and operational changes. The company added explicit language stating it will not share mobile opt-in data or consent collected through text messaging campaigns with third parties except as necessary to provide the messaging service or as required by law. Zoom also updated its EU and UK data protection representatives, expanded its description of data transfer mechanisms beyond standard contractual clauses to include other lawful frameworks, clarified that users can submit data subject access requests by phone, and added language offering to direct users to their local data protection authorities. These changes primarily affect how Zoom handles messaging consent data and how EU/UK residents can exercise their privacy rights.
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Generated by a model from the captured document; not read by a person
The updated Privacy Statement clarifies that Zoom will not share mobile opt-in data or consent collected through text messaging campaigns with third parties, except as necessary to provide the messaging service or as required by law. This provides explicit protection for users who opt into Zoom text messaging communications. The policy also clarifies that EU, UK, and Swiss users can submit data subject access requests by phone in addition to other methods, and Zoom offers to direct users to their local data protection authorities upon request. You can contact Zoom at privacy@zoom.us or call +1-888-799-0566 to exercise your privacy rights.
What you can do
→ Review the updated Privacy Statement to understand how Zoom handles your text messaging opt-in data.
→ Contact Zoom at privacy@zoom.us or call +1-888-799-0566 to submit a data subject access request or to request information about your local data protection authority.
Key Clauses Affected
Generated by a model from the captured document; not read by a person
Text messaging consent data protection
Zoom will not share mobile opt-in data or consent collected through text messaging campaigns with third parties except as necessary to provide the messaging service or as required by law.
Data transfer mechanisms
Expanded from EU Standard Contractual Clauses alone to include other lawful mechanisms for transfers of personal data outside the EEA, Switzerland, or UK.
Data subject access requests
Clarified that users can submit data subject access requests by phone at +1-888-799-0566 in addition to other methods.
Full clause-by-clause analysis available with Insight.
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This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
2026-10-11 · Feed summary edited · summary regenerated by summarize_events
Previous text Adds protection for mobile messaging opt-in data, expands data transfer mechanisms, updates EU/UK representative contacts, enables phone submissions for data access requests.
2026-10-11 · Impact summary edited · summary regenerated by summarize_events
Previous text The updated statement establishes that Zoom will not share mobile opt-in data or consent collected through text messaging campaigns with third parties, except as necessary to provide the messaging service or as required by law. This provides additional protection for messaging campaign participants. The statement also clarifies that users can submit data access requests by phone and may contact Zoom for direction to their local data protection authorities. The revised language expands permissible data transfer mechanisms beyond EU Standard Contractual Clauses to include other lawful frameworks, and updates contact information for EU and UK data privacy representatives. You can now submit data access requests by calling +1-888-799-0566 or accessing the opt-out mechanism for cookies and similar technologies through the privacy preferences settings.
2026-10-11 · Summary edited · summary regenerated by summarize_events
Previous text Zoom's Privacy Statement was updated in an in update detected on July 28, 2026, with changes affecting data handling, user controls, and operational procedures. The updated statement clarifies that cookies and similar tracking technologies are governed by user consent settings, expands data transfer mechanisms beyond EU Standard Contractual Clauses, updates EU and UK representative contact information, and adds explicit language that mobile opt-in messaging data will not be shared with third parties except to provide the requested service or as required by law. Users now have the option to submit data access requests by phone and can contact Zoom for direction to local data protection authorities.
2026-10-07 · Change line edited · change line rewritten to the 2026-10-07 template: no detection date, no sentence counts
Previous text Zoom updated their Zoom Privacy Statement on July 28, 2026. Change detected: 3 sentence(s) added, 1 sentence(s) removed, 15 sentence(s) modified. Document contained 212 sentences after update.
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Institutional Analysis
Generated by a model from the captured document; not read by a person
Assessment
Zoom revised its Privacy Statement to add explicit protections for text messaging consent data, updated its EU and UK data protection representatives (replacing Lionheart Squared with Workvivo Limited and adding ZVC UK Ltd.), and expanded …
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ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-X-004005.
Zoom updated its Privacy Statement dated September 17, 2026, to clarify that its statement does not cover sales of business …
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