Zoom's Privacy Statement was updated in an in update detected on July 28, 2026, with changes affecting data handling, user controls, and operational procedures. The updated statement clarifies that cookies and similar tracking technologies are governed by user consent settings, expands data transfer mechanisms beyond EU Standard Contractual Clauses, updates EU and UK representative contact information, and adds explicit language that mobile opt-in messaging data will not be shared with third parties except to provide the requested service or as required by law. Users now have the option to submit data access requests by phone and can contact Zoom for direction to local data protection authorities.
The updated statement establishes that Zoom will not share mobile opt-in data or consent collected through text messaging campaigns with third parties, except as necessary to provide the messaging service or as required by law. This provides additional protection for messaging campaign participants. The statement also clarifies that users can submit data access requests by phone and may contact Zoom for direction to their local data protection authorities. The revised language expands permissible data transfer mechanisms beyond EU Standard Contractual Clauses to include other lawful frameworks, and updates contact information for EU and UK data privacy representatives. You can now submit data access requests by calling +1-888-799-0566 or accessing the opt-out mechanism for cookies and similar technologies through the privacy preferences settings.
The updated statement establishes explicit protections for messaging campaign consent data that were not previously stated in explicit language, reducing potential third-party data sharing and aligning Zoom's practice with GDPR consent principles. The expanded data transfer frameworks provide operational flexibility for Zoom's international operations while the updated representative contacts and new phone channel for data requests improve accessibility for EU, UK, and Swiss data subjects seeking to exercise their privacy rights.
→ Review Zoom's updated Privacy Statement effective July 27, 2026, to understand the new protection of messaging campaign consent data.
→ If you submit a data subject access request, you may now do so by phone at +1-888-799-0566 in addition to the existing online process.
→ If you are an EU, UK, or Swiss data subject with complaints about Zoom's data handling practices, you can now request direction to your local data protection authority by contacting privacy@zoom.us.
→ If you do not review the updated Privacy Statement, you will not be informed of the new phone option for submitting data subject access requests or the clarified protection of messaging campaign consent data.
→ If you continue to use Zoom messaging without reviewing the updated terms, the stated protections for your opt-in and consent data will apply, but you will not have been explicitly notified of this protection.
Added explicit statement that Zoom will not share mobile opt-in data or consent from text messaging campaigns with third parties, except as necessary to provide the service or as required by law.
Expanded permissible mechanisms for EU/UK/Swiss personal data transfers to include frameworks beyond EU Standard Contractual Clauses, now reading 'standard contractual clauses or other lawful mechanisms for transfers of personal data'.
Updated data privacy representative contacts: EU representative is now Workvivo Limited (Cork, Ireland); UK representative is now ZVC UK Ltd. (London), replacing Lionheart Squared entities.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Zoom refined its Privacy Statement to strengthen protections for messaging campaign consent data, clarify data transfer mechanisms, and enhance EU/UK data subject accessibility. The added statement that opt-in messaging data will not be shared with third parties (except to provide the service or by law) aligns with GDPR consent principles and reduces potential exposure under CCPA and similar privacy regimes. Updated representative contact information for the EU and UK reflects organizational changes and maintains compliance with GDPR Articles 27 (EU representative) and UK GDPR equivalents. The expansion of lawful transfer mechanisms beyond SCCs accommodates post-Schrems II regulatory flexibility without narrowing protection. No new vendor obligations appear to arise; however, organizations with Zoom in their vendor stack may wish to confirm their Data Processing Agreements reference the updated representative contacts. The changes are clarificatory rather than material departures and do not signal enforcement escalation.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-004005.
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