Zoom's Privacy Statement was updated in an in update detected on July 28, 2026, with changes affecting data handling, user controls, and operational procedures. The updated statement clarifies that cookies and similar tracking technologies are governed by user consent settings, expands data transfer mechanisms beyond EU Standard Contractual Clauses, updates EU and UK representative contact information, and adds explicit language that mobile opt-in messaging data will not be shared with third parties except to provide the requested service or as required by law. Users now have the option to submit data access requests by phone and can contact Zoom for direction to local data protection authorities.
The updated statement establishes that Zoom will not share mobile opt-in data or consent collected through text messaging campaigns with third parties, except as necessary to provide the messaging service or as required by law. This provides additional protection for messaging campaign participants. The statement also clarifies that users can submit data access requests by phone and may contact Zoom for direction to their local data protection authorities. The revised language expands permissible data transfer mechanisms beyond EU Standard Contractual Clauses to include other lawful frameworks, and updates contact information for EU and UK data privacy representatives. You can now submit data access requests by calling +1-888-799-0566 or accessing the opt-out mechanism for cookies and similar technologies through the privacy preferences settings.
→ Review Zoom's updated Privacy Statement effective July 27, 2026, to understand the new protection of messaging campaign consent data.
→ If you submit a data subject access request, you may now do so by phone at +1-888-799-0566 in addition to the existing online process.
→ If you are an EU, UK, or Swiss data subject with complaints about Zoom's data handling practices, you can now request direction to your local data protection authority by contacting privacy@zoom.us.
Added explicit statement that Zoom will not share mobile opt-in data or consent from text messaging campaigns with third parties, except as necessary to provide the service or as required by law.
Expanded permissible mechanisms for EU/UK/Swiss personal data transfers to include frameworks beyond EU Standard Contractual Clauses, now reading 'standard contractual clauses or other lawful mechanisms for transfers of personal data'.
Updated data privacy representative contacts: EU representative is now Workvivo Limited (Cork, Ireland); UK representative is now ZVC UK Ltd. (London), replacing Lionheart Squared entities.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
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