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Perplexity AI replaced its previous data protection representative structure with VeraSafe, a professional data protection service. Previously, the company listed a specific DPO (TrustKeith Ltd) and regional contact addresses in Berlin and London. The updated policy now directs EU and UK users to contact VeraSafe instead, either through a web form or direct contact details, while VeraSafe also serves as the new data protection officer. This changes how EU and UK residents submit data requests and lodge complaints about privacy practices.
The updated policy changes how EU and UK residents exercise data protection rights. Previously, users submitted data requests directly to Perplexity at listed Berlin and London addresses. The revised policy now requires EU and UK users to submit requests through VeraSafe, either via a web form or direct contact details. VeraSafe, appointed under GDPR Article 27, also serves as the new data protection officer.
The change establishes VeraSafe as the official contact point for EU and UK residents exercising data protection rights under GDPR and UK GDPR. This affects the procedural pathway for data subject requests and complaints, though it does not alter the underlying data protection rights or Perplexity's substantive obligations regarding data handling.
→ EU and UK users can submit data access, deletion, or other privacy requests through the VeraSafe web form or contact VeraSafe directly using the provided contact details.
VeraSafe appointed as representative under GDPR Article 27 for EU/UK data protection inquiries and as data protection officer.
EU and UK users now submit data requests and complaints through VeraSafe via web form or direct contact rather than direct company channels.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Perplexity AI appointed VeraSafe as its EU/UK representative and data protection officer, a structural change in compliance infrastructure rather than a policy substance change. The appointment complies with GDPR Article 27 requirements that non-EU controllers appoint an EU representative. This change affects how data subjects in the EEA and UK exercise their rights (requests, complaints), shifting contact points from direct company channels to a third-party service. Organizations using Perplexity in their vendor stack may need to update documentation if their own data processing agreements or privacy notices reference the prior contact structure.
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Analyst $49/moConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003797.
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