Perplexity AI replaced its previous data protection representative structure with VeraSafe, a professional data protection service. Previously, the company listed a specific DPO (TrustKeith Ltd) and regional contact addresses in Berlin and London. The updated policy now directs EU and UK users to contact VeraSafe instead, either through a web form or direct contact details, while VeraSafe also serves as the new data protection officer. This changes how EU and UK residents submit data requests and lodge complaints about privacy practices.
The updated policy changes how EU and UK residents exercise data protection rights. Previously, users submitted data requests directly to Perplexity at listed Berlin and London addresses. The revised policy now requires EU and UK users to submit requests through VeraSafe, either via a web form or direct contact details. VeraSafe, appointed under GDPR Article 27, also serves as the new data protection officer.
→ EU and UK users can submit data access, deletion, or other privacy requests through the VeraSafe web form or contact VeraSafe directly using the provided contact details.
VeraSafe appointed as representative under GDPR Article 27 for EU/UK data protection inquiries and as data protection officer.
EU and UK users now submit data requests and complaints through VeraSafe via web form or direct contact rather than direct company channels.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Perplexity AI appointed VeraSafe as its EU/UK representative and data protection officer, a structural change in compliance infrastructure rather than a policy substance change. The appointment complies with GDPR Article 27 requirements that non-EU controllers …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003797.
Perplexity AI removed the 'Perplexity Merchant Program Terms' link from the navigation structure of its API Terms of Service in …
The document's introductory sentence was revised in an update detected on August 24, 2026. The change removed a reference to …
Perplexity AI removed the phone contact number from its customer support information in an update detected on August 24, 2026. …
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Get alerted when this policy changes again, including what changed and why it matters.