Old version
June 2, 2026 09:52 UTC
2cb652db3ff156ae7892f761fcf07d4f6bda63450f663b09a98fb4d0fdd82949
CA-V-003310
New version
July 13, 2026 00:36 UTC
6e0476ef727f8b798a8eaec39476cbcb7972a7bce63072f07fa37a8d848b64c3
CA-V-004834
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Change Summary
Zillow added a new section to its Terms of Use establishing consent for communications and call recording. The updated terms authorize Zillow to contact users via email, phone, text messages, and in-app features, including through automatic dialing systems and prerecorded voices. These communications may include advertising or telemarketing, though users can opt out of text messages by replying STOP, and calls with Zillow employees may be recorded for quality control and training purposes.
medium severity
11 Sentences added
0 Sentences removed
1 Sentences modified
311 Sentences before
322 Sentences after
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BeforeAfter
259The information is subject to the Privacy Notice. 20.259The information is subject to the Privacy Notice.
260Consent to Receipt and Recording of Communications.
261You agree that Zillow Companies may email, call and/or send text messages to the email address and telephone number(s) provided by you, or via in-app features, including calls and text messages using an automatic telephone dialing system and/or an artificial or prerecorded voice (“Other Messages”).
262Other Messages may include transactional or service-related messages and other messages as described in the Privacy Notice .
263You further agree that such emails, calls and/or text messages may constitute advertising or telemarketing (e.g., Zillow may email, call, or text with information about new service offerings available to you).
264You understand that agreeing to receive Other Messages that constitute advertising or telemarketing is not a condition to purchase.
265Message and data rates may apply.
266Message frequency varies based on your account activity and service interactions with Zillow Companies.
267To opt out of text messages at any time, reply STOP to cancel.
268For assistance, reply HELP or contact Customer Support at care@zillowgroup.com.
269Carriers are not liable for delayed or undelivered messages.
270You further agree that calls between you and Zillow Company employees may be recorded for quality control, training, and other internal business purposes. 20.
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