Gusto updated contact email addresses in their Terms of Service on April 23, 2026. The company changed where employers should send arbitration opt-out forms and general support inquiries, replacing specific department email addresses (legal-opt-outs@gusto.com and support@gusto.com) with a generalized email address. This affects how employers can exercise their right to opt out of arbitration and reach customer support.
This change affects how employers submit arbitration opt-out requests and contact Gusto for support. The substantive right to opt out of arbitration is preserved, but the email address for executing that right has changed. Employers who wish to opt out of the arbitration requirement should ensure they use the updated email address when submitting their opt-out forms to ensure their request is processed correctly.
The arbitration opt-out right is a significant consumer protection in the Gusto terms. Although the substantive right remains, using the incorrect email address could result in an opt-out request not being processed or reaching the wrong department, potentially preventing an employer from exercising this protection.
→ Update your internal records with the new Gusto contact email address if you plan to submit an arbitration opt-out request.
→ Use the updated email address when contacting Gusto support or submitting legal notices.
→ Arbitration opt-out requests sent to the old email address may not be processed or may be delayed.
→ Support inquiries sent to the old email address may not reach the appropriate department.
Email address for submitting arbitration opt-out forms changed from legal-opt-outs@gusto.com to a new generalized address.
Email address for general inquiries changed from support@gusto.com to a new generalized address.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Gusto replaced specific department email addresses with a generalized contact email in its Employer Terms of Service. This is an operational change that does not alter the substantive rights or obligations outlined in the arbitration clause or service terms. Organizations using Gusto should update internal records of the correct contact email for legal matters, including arbitration opt-out submissions. No material change to compliance obligations or regulatory exposure is created by this administrative update.
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