Gusto updated two email addresses in their Terms of Service contact sections on May 6, 2026. The opt-out form submission address changed from legal-opt-outs@gusto.com to a redacted email address, and the general support contact changed from support@gusto.com to another redacted email address. These appear to be operational contact updates that do not change the substance of your rights or obligations under the agreement.
Gusto updated the email addresses where users and employers can submit opt-out forms and contact support with questions about the agreement and services. The change does not modify any rights, obligations, or policies—it only provides new contact email addresses. If you need to opt out of something or contact support, use the updated email addresses provided in the revised terms.
If you need to opt out of something or contact Gusto with questions about your agreement, you need to use the correct email addresses. The updated terms now provide new contact addresses for these administrative functions.
→ If you need to submit an opt-out form, use the updated email address provided in the revised terms instead of the previous legal-opt-outs@gusto.com address.
→ If you have questions about the agreement or services, contact the new support email address listed in the updated contact information section.
→ If you attempt to contact the old email addresses, your message may not reach the appropriate team or may be delayed.
→ Your opt-out submissions sent to outdated email addresses may not be processed.
Email address for submitting opt-out forms was updated to a new address.
Email address for employer inquiries about the agreement and services was updated to a new address.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change is purely administrative—two email addresses were updated in the contact sections of the Terms of Service. No substantive terms were modified, no new rights or obligations were created, and no regulatory exposure was introduced. No action is required unless your organization maintains a vendor registry or contact database that references these specific email addresses for legal notices or opt-out submissions.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Watcher: regulatory citations + obligations. Professional: full compliance memo.
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