Gusto updated contact email addresses in its Privacy Policy on April 23, 2026. The policy now directs users to email legal-opt-outs@gusto.com for arbitration opt-outs and legal notices, and support@gusto.com for general questions, replacing previous email addresses. This is a procedural change that affects how employers and users submit formal requests and contact the company.
Gusto has updated the email addresses for submitting legal notices and customer support inquiries in its Privacy Policy. Users who need to opt out of arbitration or submit formal legal requests must now use legal-opt-outs@gusto.com instead of the previous address, and general inquiries should go to support@gusto.com. If you need to exercise a legal right or submit an opt-out notice, ensure you use the new correct email address to ensure your request is received and processed.
The updated contact addresses ensure that legal notices, arbitration opt-outs, and customer inquiries reach the correct department within Gusto. Using the correct email address is essential for ensuring that time-sensitive legal requests, such as arbitration opt-outs, are properly received and processed.
→ Save the new contact email addresses: legal-opt-outs@gusto.com for legal opt-outs and legal notices, support@gusto.com for general questions
→ If you need to submit an arbitration opt-out or other legal notice, use the correct new email address to ensure proper delivery
→ Using the old email address for legal or opt-out requests may result in delivery failure or delayed processing
→ Legal notices may not reach the intended recipient if sent to the outdated email address
Updated email address for arbitration opt-outs and legal notices from a generic address to legal-opt-outs@gusto.com
Updated email address for general inquiries and policy questions from a generic address to support@gusto.com
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change is purely procedural, updating contact routing for legal notices and customer support. No substantive changes to privacy practices, data handling, or compliance obligations are reflected in this update. Organizations using Gusto should note the new email addresses for future legal submissions, arbitration opt-outs, or customer inquiries, but no changes to DPAs, vendor assessments, or privacy policies are required.
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See the full side-by-side comparison of every sentence added, removed, and modified.
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