23andMe updated its Terms of Service on March 19, 2026 to narrow geographic scope, add a mandatory arbitration clause, and reorganize disclosure requirements. The updated terms now apply only to US users rather than those outside the US, Canada, EEA, UK, or Switzerland. The terms now explicitly highlight mandatory individual arbitration and state that these Terms will control in case of conflict with additional service terms, reversing prior language that gave additional terms precedence.
Consumers: When you have a dispute with 23andMe, you must resolve it through arbitration with an individual arbitrator rather than suing in court or joining a class action lawsuit.
Consumers: If the main 23andMe Terms conflict with separate terms for Membership, Telehealth, or Test Info, the main Terms will apply, not the service-specific terms.
Consumers: 23andMe no longer states that service-specific terms will govern their respective portions of the Services; the master Terms now control across all services.
The updated terms establish mandatory individual arbitration to resolve disputes, which means disputes will proceed through arbitration rather than jury trials or class action lawsuits as previously permitted. The geographic scope of the Terms is now limited to the United States; users outside the US must consult region-specific terms. Additionally, the master Terms will control in the event of any conflict with service-specific terms like Membership, Telehealth, or Test Info terms, whereas previously service-specific terms could govern particular portions of the Services.
All disputes must be resolved through individual arbitration rather than jury trials or class action lawsuits.
Terms now apply only to US users and those accessing services in the US; non-US users must use region-specific terms.
Master Terms now control in case of conflict with service-specific terms (Membership, Telehealth, Test Info), reversing prior language.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
23andMe's March 19, 2026 update introduces mandatory individual arbitration as a primary dispute resolution mechanism and shifts the hierarchy of governing terms so that the master Terms control over service-specific terms in case of conflict. …
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