Zoom · Zoom Sub-Processors · View original document ↗

Sendbird processes Workvivo chat data only if feature used

Medium severity Explicitdocumentlanguage Common · 289 of 352 platforms
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Recent governance activity Zoom recorded 2 documented changes in the last 30 days.
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Google Gemini Medium

The Gemini Apps Privacy Notice does not apply, and your Opal data, including feedback you provide, is processed per the Google Privacy Policy.

Squarespace Medium

Each payment processor uses and processes your complete payment information in accordance with its applicable privacy policy (Stripe and PayPal).

Ancestry Medium

If the Recent Viewers feature is turned on in your account settings, we may show tree owners you have visited their tree.

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▸ View Original Clause Language DOCUMENT RECORD
"
If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name Workvivo ID Customer Content or any data the Customer chooses to submit via the Chat functionality

— Excerpt from Zoom's Zoom Sub-Processors

Applicable regulations

BIPA
Illinois, USA
CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
UK GDPR
United Kingdom
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Zoom Sub-Processors
Entity
Zoom
Document last updated
July 6, 2026
Tracking information
First tracked
July 6, 2026
Last verified
July 9, 2026
Record ID
CA-P-067123
Document ID
CA-D-00930
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
144798ca3a98501441f47060f315ea5ef2278a02e7cf3920b5f7e32307047e01
Analysis generated
July 6, 2026 23:07 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zoom
Document: Zoom Sub-Processors
Record ID: CA-P-067123
Captured: 2026-07-06 23:07:54 UTC
SHA-256: 144798ca3a985014…
URL: https://conductatlas.com/platform/zoom/zoom-sub-processors/provision/CA-P-067123/sendbird-processes-workvivo-chat-data-only-if-feature-used/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zoom's Sendbird processes Workvivo chat data only if feature used clause do?

The clause states: “If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name Workvivo ID Customer Content or any data the Customer chooses to submit via the Chat functionality”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.