Provision record
Zoom · Zoom Sub-Processors · View original document ↗

Sendbird processes Workvivo chat data only if feature used

Medium severity Common · 287 of 352 platforms
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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▸ View Original Clause Language DOCUMENT RECORD
"
If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name Workvivo ID Customer Content or any data the Customer chooses to submit via the Chat functionality

Excerpt from Zoom's Sub-Processors

Applicable regulations

BIPA
Illinois, USA
CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
UK GDPR
United Kingdom
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Zoom Sub-Processors
Entity
Zoom
Date stated by the document
Oct. 2, 2026
As printed in Zoom’s text (version CA-V-007404), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 6, 2026
Text quoted from version
CA-V-006673, captured Sept. 11, 2026
Record ID
CA-P-067123
Document ID
CA-D-000930
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006673)
38b06547eaf8357d28b80413d7f25f190c8f2eca37aa31aff2527026d84d5537
Analysis generated
July 6, 2026 23:07 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006673, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007404, captured Oct. 8, 2026; this clause has not been re-checked against it.
Citation Record
Entity: Zoom
Document: Zoom Sub-Processors
Record ID: CA-P-067123
Version: CA-V-006673
Captured: 2026-09-11 00:30:49 UTC
SHA-256: 38b06547eaf8357d…
URL: https://conductatlas.com/platform/zoom/zoom-sub-processors/provision/CA-P-067123/sendbird-processes-workvivo-chat-data-only-if-feature-used/
Accessed: Oct. 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zoom's Sendbird processes Workvivo chat data only if feature used clause do?

The clause states: “If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name Workvivo ID Customer Content or any data the Customer chooses to submit via the Chat functionality”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.