Provision record
Zoom · Zoom Sub-Processors · View original document ↗

AWS processes AI features customer content

High confidence Common · 281 of 343 platforms
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Customer Content may be shared with AWS for AI processing, contingent on AI features being enabled, exposing potentially sensitive content to a third-party cloud provider.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

If AI features are enabled, your Customer Content and context is processed by AWS for AI purposes.

How other platforms handle this

OpenAI

Amazon Web Services, Inc. ... United States Cloud infrastructure

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer Content and context for AI processing if AI features are enabled

Excerpt from Zoom's Sub-Processors

Provision details

Document information
Document
Zoom Sub-Processors
Entity
Zoom
Date stated by the document
Oct. 2, 2026
As printed in Zoom’s text (version CA-V-007404), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 6, 2026
Text quoted from version
CA-V-006673, captured Sept. 11, 2026
Record ID
CA-P-067075
Document ID
CA-D-000930
Evidence Provenance
Source URL
https://explore.zoom.us/en/subprocessors/
Wayback Machine
View archived versions →
Archived bytes SHA-256 (version CA-V-006673)
38b06547eaf8357d28b80413d7f25f190c8f2eca37aa31aff2527026d84d5537
Analysis generated
July 6, 2026 23:07 UTC
Methodology
analyze_document-v2-grounded.3
Evidence
✓ Excerpt found in version CA-V-006673, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007404, captured Oct. 8, 2026; this clause has not been re-checked against it.
Citation Record
Entity: Zoom
Document: Zoom Sub-Processors
Record ID: CA-P-067075
Version: CA-V-006673
Captured: 2026-09-11 00:30:49 UTC
SHA-256: 38b06547eaf8357d…
URL: https://conductatlas.com/platform/zoom/zoom-sub-processors/provision/CA-P-067075/aws-processes-ai-features-customer-content/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories
Data sharing

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does Zoom's AWS processes AI features customer content clause do?

Customer Content may be shared with AWS for AI processing, contingent on AI features being enabled, exposing potentially sensitive content to a third-party cloud provider.

How does this clause affect you?

If AI features are enabled, your Customer Content and context is processed by AWS for AI purposes.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.