Cloud recordings, in-meeting chat transcripts, and file attachments submitted to Zoom support agents are conditionally shared with four subprocessors: MaestroQA for quality assurance, SendSafely for encrypted file transfer, ServiceNow for customer service platform functions, and TaskUS for support operations, with processing locations spanning Ireland, the United States, Germany, and the Philippines.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that Customer Content including recordings and chat transcripts submitted through support interactions may be shared with vendors in the Philippines and multiple EU and US jurisdictions; TaskUS is located in the Philippines and Croatia, jurisdictions lacking EU adequacy status, with SCCs as the stated transfer mechanism.
Under this provision, customers who submit cloud recordings or chat transcripts as attachments to Zoom support tickets authorize those materials to be processed by up to four third-party vendors across the United States, Ireland, Germany, and the Philippines. The agreement conditions this sharing on the customer's affirmative act of providing the content to a support agent.
Cross-platform context
See how other platforms handle Support Interaction Data Sharing with MaestroQA, SendSafely, ServiceNow, and TaskUS and similar clauses.
Compare across platforms →"Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with MaestroQA but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction, i.e., as an attachment to a support ticket... Communications Content such as attachments may be shared with SendSafely but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction (i.e., as an attachment to a support ticket)... Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with ServiceNow but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction... Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with TaskUS but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction.Excerpt from Zoom's Sub-Processors
1) REGULATORY LANDSCAPE: This provision engages GDPR for transfers of potentially sensitive Customer Content to TaskUS in the Philippines and Croatia, both lacking EU adequacy status, under SCCs.
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This provision establishes that Customer Content including recordings and chat transcripts submitted through support interactions may be shared with vendors in the Philippines and multiple EU and US jurisdictions; TaskUS is located in the Philippines and Croatia, jurisdictions lacking EU adequacy status, with SCCs as the stated transfer mechanism.
Under this provision, customers who submit cloud recordings or chat transcripts as attachments to Zoom support tickets authorize those materials to be processed by up to four third-party vendors across the United States, Ireland, Germany, and the Philippines. The agreement conditions this sharing on the customer's affirmative act of providing the content to a support agent.
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