All purchases are stated to be final and non-refundable unless otherwise provided by law or a specific offer, and billing disputes must be raised within 90 days of the charge. Microsoft reserves discretion over whether to issue refunds or credits and states no obligation to repeat any refund previously granted.
This analysis describes what Xbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a 90-day window for raising billing disputes and states that charges more than 90 days old are not eligible for refund, while preserving Microsoft's sole discretion over refund and credit issuance. The clause includes an explicit carve-out for statutory rights that may apply under local law.
This new provision imposes a strict 90-day statute of limitations for disputing charges and makes all refunds discretionary, limiting consumer protections for billing errors.
View full change record →Under this clause, users must contact Microsoft within 90 days of a disputed charge to preserve refund eligibility, and all purchases are stated as final and non-refundable absent a legal or offer-specific exception. The agreement notes that statutory rights under applicable law are not affected by this policy.
Cross-platform context
See how other platforms handle Refund Policy and 90-Day Dispute Window and similar clauses.
Compare across platforms →"Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.Excerpt from Xbox's Terms of Use
(1) REGULATORY LANDSCAPE: The 90-day dispute window and non-refundable purchase policy interact with EU Consumer Rights Directive withdrawal rights, UK Consumer Rights Act provisions for digital content, and various U.S.
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This provision establishes a 90-day window for raising billing disputes and states that charges more than 90 days old are not eligible for refund, while preserving Microsoft's sole discretion over refund and credit issuance. The clause includes an explicit carve-out for statutory rights that may apply under local law.
Under this clause, users must contact Microsoft within 90 days of a disputed charge to preserve refund eligibility, and all purchases are stated as final and non-refundable absent a legal or offer-specific exception. The agreement notes that statutory rights under applicable law are not affected by this policy.
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