This analysis describes what Windsurf's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The default non-refundable rule means customers cannot recover payments simply by cancelling or being dissatisfied; a refund right must be either explicitly granted in the Terms or compelled by applicable law.
The updated terms indicate that Windsurf is now operating as the Cognition Platform under Cognition AI, Inc., replacing the prior Exafunction, Inc. structure. The revised terms state that prior terms continue to govern use for 30 days from the posting date (July 1, 2026), and that continued access after that period constitutes acceptance of the updated terms. Users who do not agree with the new terms are instructed to stop using or accessing the Services. The specific substantive changes to user rights, data collection, fees, or service functionality are not detailed in the provided change summary.
View change record →You will not receive a refund for payments made to Windsurf unless a specific Terms provision or applicable law entitles you to one.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
Monitoring
Windsurf has changed this document before.
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"Except as expressly provided in these Terms or where required by law, all payments are non-refundable.— Excerpt from Windsurf's Windsurf Terms of Service
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The default non-refundable rule means customers cannot recover payments simply by cancelling or being dissatisfied; a refund right must be either explicitly granted in the Terms or compelled by applicable law.
You will not receive a refund for payments made to Windsurf unless a specific Terms provision or applicable law entitles you to one.
ConductAtlas has identified this type of provision across 176 platforms. See the full comparison.
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