The agreement establishes that all fees paid under Order Forms are non-refundable and all payment obligations are non-cancellable, with the sole exception of pro-rata reimbursement when Customer terminates due to W&B's uncured material breach.
This analysis describes what Weights & Biases's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customers who commit to a subscription term have no contractual right to cancel or receive a refund outside of a W&B material breach scenario, including in cases of service dissatisfaction, organizational change, or underutilization.
The updated agreement no longer includes language stating that a previously executed written agreement between Customer and W&B would govern and supersede the master service agreement. This removal eliminates explicit recognition of contractual hierarchy that may have applied to customers with signed agreements predating the master terms. The practical effect depends on whether such customers have separate agreements in place and how contract interpretation and applicable law would treat the relationship between a posted master agreement and a signed customer agreement absent explicit supersession language.
View change record →The updated Terms of Service no longer include the previous statement that services would become inaccessible from certain locations starting September 1st, 2025. This removal means the geographic restriction that was previously announced in the agreement is no longer formally stated in the current terms. Users who were affected by or concerned about the prior restriction should review current documentation to confirm whether any geographic limitations remain in effect.
View change record →Under this clause, fees paid for W&B subscriptions are not refundable and payment obligations cannot be cancelled mid-term except in the specific scenario where W&B materially breaches the agreement and fails to cure within 30 days. Customers purchasing online subscriptions should also note that subscriptions auto-renew unless a cancellation request is submitted at least three days before the end of the current term.
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Compare across platforms →"All payment obligations are non-cancellable, and all fees are non-refundable, except as expressly provided in Section 6(d).Excerpt from Weights & Biases's Terms of Service
1) REGULATORY LANDSCAPE: Non-refundable subscription terms in SaaS agreements interact with state consumer protection statutes, including California's automatic renewal law, which imposes specific disclosure and cancellation requirements for automatically renewing subscriptions.
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This provision establishes that customers who commit to a subscription term have no contractual right to cancel or receive a refund outside of a W&B material breach scenario, including in cases of service dissatisfaction, organizational change, or underutilization.
Under this clause, fees paid for W&B subscriptions are not refundable and payment obligations cannot be cancelled mid-term except in the specific scenario where W&B materially breaches the agreement and fails to cure within 30 days. Customers purchasing online subscriptions should also note that subscriptions auto-renew unless a cancellation request is submitted at least three days before the end of …
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