Waze limits its financial responsibility for any harm it causes to either what you paid Waze in the past year or $100, whichever is more. For most users who pay nothing, the cap is $100.
This analysis describes what Waze's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The $100 cap applies regardless of the type or severity of harm, including data loss, service failures, or navigation errors, and covers consequential and indirect losses such as business interruption or lost profits.
Interpretive note: Enforceability of this cap varies by jurisdiction; EU, UK, and certain US state consumer protection frameworks may override or limit this provision in specific factual contexts.
The updated Terms now establish that you are binding yourself not only to the main Terms of Use but also to Waze's Content Moderation Policy, Community Terms, and Copyright Policy as integral parts of the agreement. This expands the set of rules you must comply with when using the Service. The revised terms also clarify that the Service is intended for users of legal driving age and explicitly describe Waze's advertising model: the Service is free because advertising revenue funds operations, and Waze uses your data to show you targeted ads, with controls available to manage ad personalization preferences.
View change record →Severity downgraded from high to medium, with full detailed language now provided explicitly excluding indirect, special, and consequential damages.
View full change record →If Waze's service causes harm (such as a navigation failure leading to financial loss or a data breach), the agreement limits the maximum recovery to $100 for users who have not paid for the service. This provision affects all users and is particularly material for those relying on Waze for commercial or business purposes.
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"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WAZE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES. IN NO EVENT SHALL WAZE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS YOU HAVE PAID TO WAZE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.Excerpt from Waze's Terms of Use
REGULATORY LANDSCAPE: Limitation of liability clauses of this type are standard in consumer software agreements but may be subject to override under EU consumer protection law (Directive 93/13/EEC on unfair contract terms), which may render …
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The $100 cap applies regardless of the type or severity of harm, including data loss, service failures, or navigation errors, and covers consequential and indirect losses such as business interruption or lost profits.
If Waze's service causes harm (such as a navigation failure leading to financial loss or a data breach), the agreement limits the maximum recovery to $100 for users who have not paid for the service. This provision affects all users and is particularly material for those relying on Waze for commercial or business purposes.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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