Waze makes no guarantees that the navigation service will be accurate, available, or error-free, and accepts no liability if the app gives incorrect directions or fails to work as expected.
This analysis describes what Waze's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This disclaimer allocates risk by specifying that Waze makes no contractual assurances regarding service performance, reliability, or fitness for specific uses. The provision establishes the baseline legal framework governing what Waze warrants to users under the agreement.
Interpretive note: The enforceability of the full warranty disclaimer depends on jurisdiction; EU and UK consumer protection law may limit its scope for individual consumers.
If Waze provides inaccurate navigation data that results in harm, the terms disclaim liability to the fullest extent permitted by law, limiting users' ability to seek compensation through the service.
How other platforms handle this
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In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
SECTION 18 OF THIS AGREEMENT CONTAINS A DISCLAIMER OF WARRANTIES.
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"THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WAZE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WAZE DISCLAIMS ALL WARRANTIES.— Excerpt from Waze's Waze Terms of Use
1) REGULATORY LANDSCAPE: Blanket disclaimer of warranties is standard in software terms of service but may be limited by consumer protection legislation in EU member states (where the Consumer Rights Directive and national implementations provide implied warranties that cannot be contractually excluded for consumers), the UK (Consumer Rights Act 2015), and in certain US states. The FTC Act prohibits unfair or deceptive practices, which may bear on the adequacy of safety-related disclosures for a navigation product. 2) GOVERNANCE EXPOSURE: Medium. The disclaimer is standard legal boilerplate but carries heightened practical significance for a navigation application used in safety-critical driving contexts. In jurisdictions with mandatory consumer protection floors, the disclaimer may be partially unenforceable against individual consumers. 3) JURISDICTION FLAGS: EU consumers retain statutory rights that cannot be waived by contract under the Consumer Rights Directive, limiting the enforceability of a total warranty disclaimer. UK users have similar protections under the Consumer Rights Act 2015. The disclaimer is more likely to be fully operative against US users, though state-level consumer protection statutes may provide limited exceptions. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprises deploying Waze for commercial fleet or logistics purposes should not rely on the app's navigation accuracy without independent verification mechanisms, given the broad disclaimer. Insurance and liability frameworks for commercial use should account for the absence of any service level guarantee. 5) COMPLIANCE CONSIDERATIONS: Legal teams advising on EU or UK deployments should note that the disclaimer's enforceability against consumers is limited by mandatory law. Product liability and safety assessments for enterprise use should not assume contractual disclaimers eliminate all legal exposure in the event of a navigation-related incident.
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This disclaimer allocates risk by specifying that Waze makes no contractual assurances regarding service performance, reliability, or fitness for specific uses. The provision establishes the baseline legal framework governing what Waze warrants to users under the agreement.
If Waze provides inaccurate navigation data that results in harm, the terms disclaim liability to the fullest extent permitted by law, limiting users' ability to seek compensation through the service.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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