Waze · Waze Terms of Use

Disclaimer of Navigation Accuracy and Safety

High severity
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What it is

Waze makes no guarantee that its maps or directions are accurate, and if you follow Waze's navigation and something goes wrong, that is entirely your risk and responsibility.

Consumer impact (what this means for users)

Waze explicitly disclaims any warranty that its navigation directions are accurate or safe, meaning if you follow Waze's route and end up in danger — a closed road, a hazardous area, or an accident — the legal risk is entirely yours, not Waze's.

Cross-platform context

See how other platforms handle Disclaimer of Navigation Accuracy and Safety and similar clauses.

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Why it matters (compliance & risk perspective)

A blanket disclaimer of accuracy for a navigation service that millions of drivers use to make real-time routing decisions while operating vehicles creates a meaningful safety risk that consumers may not appreciate when agreeing to the terms.

View original clause language
THE SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WAZE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE INFORMATION PROVIDED, INCLUDING MAPS AND ROUTES, WILL BE ACCURATE OR RELIABLE. YOU ACKNOWLEDGE THAT USE OF THE SERVICES FOR NAVIGATION WHILE DRIVING IS AT YOUR SOLE RISK.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Blanket as-is disclaimers for safety-adjacent consumer services implicate FTC Act Section 5 (deceptive practices if the service is marketed as reliable for navigation), the EU Product Liability Directive (currently under revision to include software/digital services), California's implied warranty of merchantability under Commercial Code §2314, and potentially NHTSA regulations if Waze's navigation system interfaces with vehicle telematics. The EU Digital Services Act (DSA) imposes due diligence obligations on platforms that could extend to accuracy of safety-critical information. (2)

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Compliance intelligence locked

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    If Waze's marketing implies accurate and reliable navigation while the ToS disclaims all accuracy warranties, this discrepancy may constitute a deceptive trade practice under FTC Act Section 5.
    File a complaint →
  • State AG
    State attorneys general can challenge unconscionable warranty disclaimers in consumer contracts and deceptive marketing claims under state consumer protection statutes such as California's Consumers Legal Remedies Act.
    File a complaint →

Provision details

Document information
Document
Waze Terms of Use
Entity
Waze
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003709
Document ID
CA-D-00322
Evidence Provenance
Source URL
Wayback Machine
SHA-256
9736286b6eb08ee4fc6095dc2c91e0601c2ee91260355dbe9284b34928846ee8
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Waze | Document: Waze Terms of Use | Record: CA-P-003709
Captured: 2026-04-28 05:17:41 UTC | SHA-256: 9736286b6eb08ee4…
URL: https://conductatlas.com/platform/waze/waze-terms-of-use/disclaimer-of-navigation-accuracy-and-safety/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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