This is Walmart's legal rulebook for using Walmart.com, covering everything from purchases and account creation to how Walmart can use photos or reviews you submit. The most important thing to know is that by using the site, you give up your right to sue Walmart in court as part of a class action and instead must resolve most disputes through individual binding arbitration. If you want to keep your right to go to court, you must opt out of arbitration in writing within 30 days of first agreeing to these terms.
Technical Summary
This document is Walmart's Terms of Use governing access to and use of Walmart.com and related digital services, established under U.S. law with Delaware as the governing jurisdiction. The document imposes obligations on users including compliance with prohibited use restrictions, submission of user-generated content under a broad intellectual property license, and agreement to binding arbitration with a class action waiver for dispute resolution. Notably, the arbitration clause and class action waiver represent a significant restriction on consumers' legal recourse, and Walmart's broad license over user-submitted content — including reviews, photos, and ideas — is expansive relative to industry norms. The document engages the FTC Act Section 5 (unfair or deceptive practices), CCPA/CPRA (California Consumer Privacy Act, Cal. Civ. Code §1798.100 et seq.), COPPA (15 U.S.C. §6501) for minor-related provisions, and the Federal Arbitration Act (9 U.S.C. §1 et seq.) governing the dispute resolution mechanism; compliance teams should note that California residents may have enhanced rights and that the arbitration opt-out window is time-limited.
Instead of going to court, you and Walmart must resolve most disputes privately through an arbitrator — a private decision-maker — whose ruling is final and binding. You cannot have a judge or jury decide your case.
You cannot sue Walmart as part of a group lawsuit (class action), even if many customers were harmed in the same way. Every person must bring their own individual case.
Even if Walmart's website causes you financial or other harm, the most you can recover from Walmart is the amount you paid to access the site — which for most users is zero.
When you post a product review, photo, or any other content on Walmart.com, you give Walmart the right to use it however they want, forever, anywhere in the world, without paying you anything.
If your use of Walmart.com causes Walmart to face a lawsuit or other costs, you have to pay for Walmart's legal fees and any losses — even if the problem was caused by someone else who accessed your account.
All legal disputes with Walmart are governed by Arkansas law and must be arbitrated in Bentonville, Arkansas — which may be geographically inconvenient and legally disadvantageous for consumers in other states.
Walmart makes no guarantees that its website will work properly, that the information on it is accurate, or that products will meet your expectations — you use the site at your own risk.
Walmart's website is meant for adults, and Walmart says it does not knowingly collect personal data from children under 13. If it discovers it has done so accidentally, it will delete the data.