168 Total
66 High severity
84 Medium severity
18 Low severity

Key Facts

Does Walmart collect, use, and retain user inputs submitted through Generative AI Features?
Walmart collects, uses, and retains user inputs submitted through Generative AI Features in order to answer questions and inquiries from users, to help improve how the Generative AI Features operate, and for other purposes described in Walmart's Privacy Policy.
What does Walmart do with user inputs submitted through Generative AI Features?
Walmart collects, uses, and retains user inputs submitted through Generative AI Features in order to answer questions and inquiries from users, to help improve how the Generative AI Features operate, and for other purposes described in Walmart's Privacy Policy.
May Walmart restrict or terminate a user's account in its sole discretion?
Walmart may restrict or terminate a user's account for any reason at Walmart's sole discretion.
Do users agree to defend, indemnify, and hold the Walmart Entities harmless?
Users agree to defend, indemnify, and hold the Walmart Entities harmless from any and all liabilities, claims, damages, costs, and expenses arising from or related to the user's misuse of the Walmart Sites or any breach.
From what do users agree to hold the Walmart Entities harmless?
Users agree to defend, indemnify, and hold the Walmart Entities harmless from any and all liabilities, claims, damages, costs, and expenses arising from or related to the user's misuse of the Walmart Sites or any breach.
Do Walmart and users mutually waive the right to bring any dispute or claim covered by the arbitration agreement as a class arbitration?
Walmart and users mutually waive the right to bring any dispute or claim covered by the arbitration agreement as a class arbitration, class action, or collective action.
What do users agree to comply with with respect to goods licensed or sold on the Walmart Sites?
Users agree to comply with all applicable United States customs and export control laws and regulations with respect to goods licensed or sold on the Walmart Sites.
May Walmart share certain user information with a Marketplace Retailer or Walmart supplier?
Walmart may share certain user information with a Marketplace Retailer or Walmart supplier when a user purchases an item sold by that Marketplace Retailer or supplier on Walmart.com, in order to permit fulfillment and shipment of the order.
When does Walmart share user information with a Marketplace Retailer or supplier?
Walmart may share certain user information with a Marketplace Retailer or Walmart supplier when a user purchases an item sold by that Marketplace Retailer or supplier on Walmart.com, in order to permit fulfillment and shipment of the order.
May information generated through Generative AI Features be misleading or contain errors and omissions?
Walmart discloses that information, responses, and recommendations generated through Generative AI Features may not be accurate, complete, or up-to-date and may be misleading or contain errors and omissions.
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Summary

These Terms govern how you use Walmart's websites and services, including its AI features. Walmart can terminate your account for any reason at its sole discretion, and any disputes you have with Walmart must go to binding arbitration rather than court — you also give up the right to join a class action. Whatever content you submit gives Walmart a permanent, irrevocable right to use it, and your inputs into Walmart's AI tools are collected and retained for multiple purposes including improving those tools.

Analysis

Walmart's Terms of Use establish the conditions under which users may access and interact with Walmart Sites, including Generative AI Features. The document grants Walmart broad unilateral authority, including sole-discretion account termination, a perpetual and irrevocable license to all user-submitted content, and authorization to store and use payment card information across affiliated sites and properties. Users are bound by final and binding arbitration for all covered disputes, with a mutual class-action waiver, and bear a broad uncapped indemnification obligation for misuse or breach. Walmart Entities disclaim all express, statutory, and implied warranties and exclude liability for indirect, special, incidental, and consequential damages to the fullest extent permissible by applicable law.

What this means for you

As an individual user, you authorize Walmart to store your payment card and use it across Walmart-affiliated sites and properties beyond just Walmart.com. Any content you post grants Walmart a perpetual, irrevocable license that cannot be withdrawn. Your inputs into Generative AI Features are collected, retained, and may be used to improve the AI system and respond to other users — and Walmart discloses that AI-generated responses may be inaccurate, incomplete, or misleading, so users should not rely on them without independent verification. If you purchase from a Marketplace Retailer or supplier on Walmart.com, certain information about you may be shared with that third party. If a dispute arises, you must pursue it through individual binding arbitration, not in court and not as part of a class action.

Institutional Analysis
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Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.

1 important change detected

2 versions captured · Last updated: May 2026

What changed Walmart updated its Terms of Use on May 7, 2026, with clarifications to its arbitration and dispute resolution provisions. The changes add language specifying that arbitration awards have no effect on disputes between Walmart and other parties, expand the grounds for fee-shifting to include violations of a specific section, and modify surviving sections in the termination clause. Several provisions were reformatted in capital letters for emphasis, including the governing law and exclusive jurisdiction clauses.
Why this matters The updated terms clarify that arbitration awards between you and Walmart do not affect any disputes Walmart may have with other parties, even if those parties are represented by the same counsel on similar issues. The revised arbitration provisions also expand the circumstances under which an arbitrator may award attorneys' fees and costs, now including violations of a specified section in addition to frivolous claims and bad-faith conduct. These changes are clarifications and refinements to existing arbitration procedures rather than substantive expansions of Walmart's rights.
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Featured, High severity

Complete Provision Index

Every distinct legal provision identified in this document. Featured provisions appear above with analysis.

168 provisions
12 featured
22 clause types
66 high severity
General Contract Terms 31 3 high
Show all 31 general contract terms provisions
Account Control 1 1 high
Content Moderation 1 1 high
Disclosure and Transparency Requirements 1
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Mapped Governance Frameworks

CFAA
United States Federal
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FAA
United States Federal
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Archival ProvenanceSource & Archival Record
Last Captured May 7, 2026 02:27 UTC
Capture Method Automated scheduled archival capture
Document ID CA-D-000616
Version ID CA-V-002334
SHA-256 84edf08b1c1a94ac35e917d9c9c1d3c192dab1816e42657f1721fb5ac9d41a04
✓ Snapshot stored ✓ Text extracted ✓ Change verified ✓ Hash verified

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