This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause restricts the categories of damages recoverable in disputes against Verizon by contractual definition, limiting exposure to direct damages only and excluding broader damage categories even when Verizon's conduct created foreseeable risk.
Removal increases Verizon's potential financial exposure by eliminating contractual caps on damages customers can claim.
View full change record →Under this clause, users' ability to recover damages for service failures is limited to direct damages; claims for consequential harm, lost profits, business interruption, or punitive damages are excluded from recovery regardless of the circumstances that caused the service issue.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"To the maximum extent permitted by law, Verizon shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if Verizon has been advised of the possibility of such damages.Excerpt from Verizon's Terms of Service
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This clause restricts the categories of damages recoverable in disputes against Verizon by contractual definition, limiting exposure to direct damages only and excluding broader damage categories even when Verizon's conduct created foreseeable risk.
Under this clause, users' ability to recover damages for service failures is limited to direct damages; claims for consequential harm, lost profits, business interruption, or punitive damages are excluded from recovery regardless of the circumstances that caused the service issue.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Verizon.