Provision record
UnitedHealthcare · UnitedHealthcare Terms of Use · View original document ↗

Limitation of Liability

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Document Record

What it is

Generated by a model from the captured document; not read by a person

The agreement asserts that the company bears no liability for any loss arising from use of the Online Services or acts by the company or third parties, across all legal theories including warranty, contract, tort, and strict liability, with a New Jersey resident carve-out.

ⓘ

This analysis describes what UnitedHealthcare's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

This provision asserts a broad limitation of liability covering all legal theories and all losses arising from platform use or company acts. The document itself acknowledges that state law may limit or override this provision, and the New Jersey carve-out is explicitly stated.

⚠

Interpretive note: Enforceability of the blanket limitation of liability varies by state; the document acknowledges state-law exceptions but does not enumerate all applicable jurisdictions.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Under this clause, the agreement asserts that the company is not liable for losses arising from use of the Online Services or from company acts or omissions, across all legal theories. The agreement acknowledges that New Jersey residents and potentially residents of other states are not subject to this limitation where state law prohibits it.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
You agree that we have no liability for any loss arising out of, or relating to: these Online Services; any third-party site or program accessed through the Online Services; Any acts or omissions by us or any third party; and/or your access or use of the Online Services. This limitation of liability includes any claim based on warranty, contract, tort, strict liability, or any other legal theory. This limitation of liability does not apply if you are a New Jersey resident.

Excerpt from UnitedHealthcare's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Blanket limitation of liability clauses in consumer contracts engage state consumer protection statutes, which in many jurisdictions prohibit or restrict limitations on liability for negligence or intentional misconduct.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
UnitedHealthcare Terms of Use
Entity
UnitedHealthcare
Date stated by the document
July 10, 2023
As printed in UnitedHealthcare’s text (version CA-V-004765), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-004765, captured July 11, 2026
Record ID
CA-P-074309
Document ID
CA-D-000602
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004765)
d4866d33ff5d15dca8605d2446634274fe86dd1964d42f5855e8c497f753212e
Analysis generated
July 12, 2026 15:28 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004765, captured July 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: UnitedHealthcare
Document: UnitedHealthcare Terms of Use
Record ID: CA-P-074309
Version: CA-V-004765
Captured: 2026-07-11 13:47:07 UTC
SHA-256: d4866d33ff5d15dc…
URL: https://conductatlas.com/platform/unitedhealthcare/unitedhealthcare-terms-of-use/provision/CA-P-074309/limitation-of-liability/
Accessed: Nov. 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does UnitedHealthcare's Limitation of Liability clause do?

This provision asserts a broad limitation of liability covering all legal theories and all losses arising from platform use or company acts. The document itself acknowledges that state law may limit or override this provision, and the New Jersey carve-out is explicitly stated.

How does this clause affect you?

Under this clause, the agreement asserts that the company is not liable for losses arising from use of the Online Services or from company acts or omissions, across all legal theories. The agreement acknowledges that New Jersey residents and potentially residents of other states are not subject to this limitation where state law prohibits it.

Is ConductAtlas affiliated with UnitedHealthcare?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by UnitedHealthcare.