Provision record
Uber · Uber Privacy Notice · View original document ↗

Customer Support Communications Recording

Medium severity Explicit document language Common · 296 of 352 platforms
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This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4186 other provisions on other platforms.

How other platforms handle this

Glassdoor Medium

If you use our chat feature, we and our service providers may record your chats and keep transcripts.

Baseten Medium

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))... bank account number, credit card number, debit card number, or any other financial information... Collected: Yes.

ZipRecruiter Medium

You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Content (including audio recordings, recordings of phone calls, call transcripts, and chat logs) Date and time

Excerpt from Uber's Privacy Notice

Applicable regulations

BIPA
Illinois, USA
CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
UK GDPR
United Kingdom
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Uber Privacy Notice
Entity
Uber
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-069469
Document ID
CA-D-00419
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
98ab5eda80dde6a744e6c0992957b51e74f97e04033aadabfbe41d6a0a7200cc
Analysis generated
May 20, 2026 18:58 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Uber
Document: Uber Privacy Notice
Record ID: CA-P-069469
Captured: 2026-05-20 18:58:29 UTC
SHA-256: 98ab5eda80dde6a7…
URL: https://conductatlas.com/platform/uber/uber-privacy-notice/provision/CA-P-069469/customer-support-communications-recording/
Accessed: Aug. 6, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Uber's Customer Support Communications Recording clause do?

The clause states: “Content (including audio recordings, recordings of phone calls, call transcripts, and chat logs) Date and time”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with Uber?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Uber.