This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish explicit certification under the EU-U.S., UK, and Swiss-U.S. Data Privacy Frameworks, meaning Twilio commits to comply with DPF Principles in processing personal data from those regions. The policy now states that Twilio remains liable if third-party processors acting on its behalf violate DPF Principles, unless Twilio proves it was not responsible for the violation. The revised language adds specific opt-out rights: you can opt out of disclosure of your personal data to third parties (other than service providers following Twilio's instructions) or use of your data for purposes materially different from the original collection purpose. For UK residents, the policy establishes a 30-day acknowledgment timeline for complaints and clarifies that unresolved complaints may be escalated to the UK Information Commissioner's Office. You can exercise these rights by contacting privacy@twilio.com.
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The right to object to, opt-out of and/or restrict certain uses or disclosures of the information.
You have the right to object to our processing of your Data, for example, in case we process your data for direct marketing purposes, as permitted under applicable laws.
Right to Request Correction: The right to request correction of any inaccurate Personal Information we maintain about you
"Sensitive Data: Restrict the use of sensitive personal data to what is strictly necessary for Service delivery. Twilio currently limits processing to the specific purposes in this Notice or as permitted by law.Excerpt from Twilio's Privacy Notice
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “Sensitive Data: Restrict the use of sensitive personal data to what is strictly necessary for Service delivery. Twilio currently limits processing to the specific purposes in this Notice or as permitted by law.”
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