This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish explicit certification under the EU-U.S., UK, and Swiss-U.S. Data Privacy Frameworks, meaning Twilio commits to comply with DPF Principles in processing personal data from those regions. The policy now states that Twilio remains liable if third-party processors acting on its behalf violate DPF Principles, unless Twilio proves it was not responsible for the violation. The revised language adds specific opt-out rights: you can opt out of disclosure of your personal data to third parties (other than service providers following Twilio's instructions) or use of your data for purposes materially different from the original collection purpose. For UK residents, the policy establishes a 30-day acknowledgment timeline for complaints and clarifies that unresolved complaints may be escalated to the UK Information Commissioner's Office. You can exercise these rights by contacting privacy@twilio.com.
View change record →How other platforms handle this
Postman's primary hosting facilities are in the United States.
We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts
Patreon transfers of personal data of individuals in the European Union (including EFTA States) and the UK outside of those locations are performed based on contractual obligations placed on the recipient of the personal data.
"Brazil Standard Contractual Clauses (or "Brazil SCCs"): Primary mechanism for transfers from Brazil.Excerpt from Twilio's Privacy Notice
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The clause states: “Brazil Standard Contractual Clauses (or "Brazil SCCs"): Primary mechanism for transfers from Brazil.”
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