This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This establishes Twilio's role as a data controller actively processing personal data across a broad range of operational activities, setting the scope of its data practices.
The updated terms establish explicit certification under the EU-U.S., UK, and Swiss-U.S. Data Privacy Frameworks, meaning Twilio commits to comply with DPF Principles in processing personal data from those regions. The policy now states that Twilio remains liable if third-party processors acting on its behalf violate DPF Principles, unless Twilio proves it was not responsible for the violation. The revised language adds specific opt-out rights: you can opt out of disclosure of your personal data to third parties (other than service providers following Twilio's instructions) or use of your data for purposes materially different from the original collection purpose. For UK residents, the policy establishes a 30-day acknowledgment timeline for complaints and clarifies that unresolved complaints may be escalated to the UK Information Commissioner's Office. You can exercise these rights by contacting privacy@twilio.com.
View change record →A reader's personal data is collected, stored, used, and shared by Twilio as part of both service delivery and general business operations.
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This establishes Twilio's role as a data controller actively processing personal data across a broad range of operational activities, setting the scope of its data practices.
A reader's personal data is collected, stored, used, and shared by Twilio as part of both service delivery and general business operations.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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