Teladoc · Teladoc Privacy Policy · View original document ↗

Third-Party Tracking Technologies Present

Medium severity Unique · 0 of 325 platforms
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Document Record

What it is

The homepage source code includes multiple third-party tracking scripts such as Freshpaint, OneTrust, Visual Website Optimizer (VWO), Marketo Munchkin, and Bizible, which may collect user behavioral data when visiting the site.

This analysis describes what Teladoc's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The operational significance is that Teladoc's service environment includes tracking infrastructure beyond the company's direct control. This affects data collection scope and third-party access to user activity data during service use.

Consumer impact (what this means for users)

Visitors to Teladoc's website may have their browsing behavior tracked by multiple third parties before or during their healthcare journey. The presence of OneTrust suggests a consent management platform is in use, but consumers should verify what categories of data are shared.

How other platforms handle this

Mixpanel Medium

We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your use of our website and Service, including your browser type, referring URL, pages visited, and time spent on pages. We may use this information to analyze trends, administer the site, track use...

Datadog Medium

We and our third-party partners may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Sites. Cookies are small data files stored on your browser or device. We use both session cookies and persistent cookies. We may also use web beacons, pixel ta...

Netflix Medium

cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (described below in the section "Cookies and other Technologies").

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Monitoring

Teladoc has changed this document before.

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ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

The deployment of advertising and analytics trackers (Freshpaint, Marketo, Bizible) on a HIPAA-covered entity's website raises compliance exposure under the HHS 2022 guidance on online tracking technologies and the FTC's health data enforcement posture. Legal teams should confirm whether these tools have BAAs in place.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • Hhs Ocr
    HHS OCR has issued guidance on the use of third-party tracking technologies by HIPAA-covered entities and has brought enforcement actions in this area.
    File a complaint →
  • FTC
    The FTC has taken enforcement action against health platforms that share consumer health data with third-party trackers without adequate disclosure.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
HIPAA
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Teladoc Privacy Policy
Entity
Teladoc
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001523
Document ID
CA-D-00298
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
170894d23a058713f7b69491e75bf191a1c590d7fa4774c1fe689800c9bb38ec
Analysis generated
March 20, 2026 11:07 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Teladoc
Document: Teladoc Privacy Policy
Record ID: CA-P-001523
Captured: 2026-03-20 11:07:24 UTC
SHA-256: 170894d23a058713…
URL: https://conductatlas.com/platform/teladoc/teladoc-privacy-policy/third-party-tracking-technologies-present/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Related Analysis

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Frequently Asked Questions

What does Teladoc's Third-Party Tracking Technologies Present clause do?

The operational significance is that Teladoc's service environment includes tracking infrastructure beyond the company's direct control. This affects data collection scope and third-party access to user activity data during service use.

How does this clause affect you?

Visitors to Teladoc's website may have their browsing behavior tracked by multiple third parties before or during their healthcare journey. The presence of OneTrust suggests a consent management platform is in use, but consumers should verify what categories of data are shared.

Is ConductAtlas affiliated with Teladoc?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Teladoc.