Teladoc · Teladoc Privacy Policy

OneTrust Consent-Gated Advertising Script Loading

High severity
Share 𝕏 Share in Share 🔒 PDF

What it is

Teladoc Health uses OneTrust to manage cookie consent, and only loads advertising/targeting scripts (Bizible, Marketo) if users have accepted cookie categories C0004 or C0005 — but the consent mechanism and what it actually covers are not disclosed in the document provided.

Consumer impact (what this means for users)

Whether your health-related browsing data is shared with Marketo and Bizible marketing platforms depends on how you interact with Teladoc's cookie consent banner — consumers who do not actively reject advertising cookies (C0004, C0005) may have their site behavior tracked and used for targeted marketing.

Cross-platform context

See how other platforms handle OneTrust Consent-Gated Advertising Script Loading and similar clauses.

Compare across platforms →
Need full compliance memos? See Professional →

Why it matters (compliance & risk perspective)

The effectiveness of this consent gate determines whether your browsing data on a healthcare site is shared with marketing platforms — if the consent banner is pre-ticked, unclear, or the categories are mislabeled, the legal basis for tracking may be invalid under GDPR and CCPA.

View original clause language
var activeGroups = OnetrustActiveGroups; if (activeGroups.includes('C0004') || activeGroups.includes('C0005')) { trackingScriptsLoaded = true; ... var bizible = document.createElement('script'); bizible.type = 'text/javascript'; bizible.async = true; bizible.src = 'https://cdn.bizible.com/scripts/bizible.js';

Institutional analysis (Compliance & legal intelligence)

1. REGULATORY FRAMEWORK: Cookie consent mechanisms implicate GDPR Art. 6(1)(a) and Art. 7 (consent conditions), ePrivacy Directive Art. 5(3), CCPA/CPRA §1798.120 (opt-out of sale/sharing), and FTC Act Section 5. Enforcement authorities include data protection authorities in EU member states, the California Privacy Protection Agency (CPPA), and the FTC. 2.

🔒

Compliance intelligence locked

Regulatory citations, enforcement risk, and due diligence action items.

Watcher $9.99/mo Professional $149/mo

Watcher: regulatory citations. Professional: full compliance memo.

Applicable agencies

  • FTC
    The FTC has authority to act against deceptive consent mechanisms and unfair data collection practices under FTC Act Section 5, particularly in healthcare contexts.
    File a complaint →
  • State AG
    State attorneys general in California and other states with comprehensive privacy laws can enforce against non-compliant cookie consent practices and unauthorized sharing of sensitive health data.
    File a complaint →

Provision details

Document information
Document
Teladoc Privacy Policy
Entity
Teladoc
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003675
Document ID
CA-D-00298
Evidence Provenance
Source URL
Wayback Machine
SHA-256
b97da5aef978cf700a66fe1d90d62b255a4473451a3b418c07119c53447bafc1
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Teladoc | Document: Teladoc Privacy Policy | Record: CA-P-003675
Captured: 2026-04-28 04:57:39 UTC | SHA-256: b97da5aef978cf70…
URL: https://conductatlas.com/platform/teladoc/teladoc-privacy-policy/onetrust-consent-gated-advertising-script-loading/
Accessed: May 2, 2026
Classification
Severity
High
Categories

Other provisions in this document