Provision record
TaskRabbit · TaskRabbit Terms of Service · View original document ↗

Non-Refundable Fees

Medium severity Medium confidence Explicit document language Common · 230 of 352 platforms
Stay ahead of the changes
Track TaskRabbit and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

The agreement states that all fees, including Task Payments and Taskrabbit's platform fees, are non-refundable unless expressly stated otherwise in the agreement. Specific refund conditions, if any, are set out in the incorporated Fees, Payments and Cancellation Supplemental Terms.

This analysis describes what TaskRabbit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a default non-refundable fee policy applicable to all platform transactions. The practical scope of this policy depends on the contents of the incorporated Fees, Payments and Cancellation Supplemental Terms, which are not fully reproduced in this document.

Interpretive note: The practical scope of non-refundability depends on the incorporated Fees, Payments and Cancellation Supplemental Terms and the Happiness Pledge, which are referenced but not reproduced in this document; applicable consumer law in EU and UK jurisdictions may further constrain enforceability.

Clause Stability Stable

0
Changes
5
Months Monitored
May 20, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 2197 other provisions on other platforms.

Consumer impact (what this means for users)

The agreement states that Task Payments and Taskrabbit platform fees are non-refundable by default. Users seeking refunds for cancelled, unsatisfactory, or incomplete tasks must identify an express exception within the Fees, Payments and Cancellation Supplemental Terms or the Happiness Pledge.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you believe a fee has been incorrectly charged or a refund exception applies, contact Taskrabbit Support at help.tr.co and reference the applicable exception in the Fees, Payments and Cancellation Supplemental Terms or the Happiness Pledge.

How other platforms handle this

Leonardo AI Medium

Charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia's cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly.

Calendly Medium

Calendly will bill the Fees in advance. Customers who qualify for invoice-billing are billed immediately at the start of the Initial Subscription Term...payment of which is due thirty (30) days from the first day of the then-current Subscription Term.

Mistral AI Medium

If the Transitional Period exceeds the term defined in the Agreement, the Parties will agree to extend the term of the Agreement, solely for the purposes of an orderly Switch. Such extension will be subject to the payment of the applicable Fees for continued access to the Mistral AI Products.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Unless otherwise expressly stated in this Agreement, all fees (including, without limitation, the Task Payment and all Taskrabbit fees) are non-refundable.

Excerpt from TaskRabbit's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Non-refundable fee clauses in consumer service contracts engage consumer protection law in multiple jurisdictions.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
TaskRabbit Terms of Service
Entity
TaskRabbit
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-012501
Document ID
CA-D-00143
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6edd29ef7c89a1aea9e7eabe963bd1c224b5dece09d7cf864a061e6f5907e7e7
Analysis generated
May 20, 2026 22:07 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: TaskRabbit
Document: TaskRabbit Terms of Service
Record ID: CA-P-012501
Captured: 2026-05-20 22:07:27 UTC
SHA-256: 6edd29ef7c89a1ae…
URL: https://conductatlas.com/platform/taskrabbit/taskrabbit-terms-of-service/provision/CA-P-012501/non-refundable-fees/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does TaskRabbit's Non-Refundable Fees clause do?

This provision establishes a default non-refundable fee policy applicable to all platform transactions. The practical scope of this policy depends on the contents of the incorporated Fees, Payments and Cancellation Supplemental Terms, which are not fully reproduced in this document.

How does this clause affect you?

The agreement states that Task Payments and Taskrabbit platform fees are non-refundable by default. Users seeking refunds for cancelled, unsatisfactory, or incomplete tasks must identify an express exception within the Fees, Payments and Cancellation Supplemental Terms or the Happiness Pledge.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.

Is ConductAtlas affiliated with TaskRabbit?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by TaskRabbit.