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Synthesia reserves the right to suspend or terminate user access if it believes a policy violation is deliberate, repeated, or presents an undue burden or credible risk of harm to users, customers, Synthesia, the Services, or third parties.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the enforcement mechanism for the AUP, granting Synthesia discretionary authority to suspend or terminate access based on its assessment of violation severity and intent, without specifying a prior notice or appeal process.
Interpretive note: The AUP's enforcement provision operates alongside the governing agreement, which may contain additional procedural protections not reproduced in this document; the full enforcement framework cannot be assessed from the AUP alone.
Under this clause, Synthesia may suspend or terminate account access upon determining that a violation is deliberate, repeated, or creates credible risk of harm, without the AUP specifying an advance notice requirement or formal appeal mechanism for affected users.
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"If we believe a violation of the policy is deliberate, repeated or presents an undue burden or credible risk of harm to other users, customers, Synthesia, the Services or any third parties, we may suspend or terminate your access.Excerpt from Synthesia's Acceptable Use Policy
REGULATORY LANDSCAPE: Account suspension and termination practices in B2B software services may engage consumer protection regulations in the EU and UK, including the EU's Platform-to-Business Regulation, which requires online platforms to provide advance notice of account restrictions and an internal complaint handling mechanism for business users. The UK's Digital Markets, Competition and Consumers Act may also be relevant for business users operating on Synthesia's platform. GOVERNANCE EXPOSURE: Medium. The absence of a defined notice period or appeal process in the AUP creates operational uncertainty for enterprise customers whose business workflows depend on continuous platform access. The subjective standard of credible risk of harm may create broad discretionary enforcement authority; however, the governing agreement referenced in the AUP may contain additional procedural protections not reproduced in this document. JURISDICTION FLAGS: EU business users should assess whether this termination provision is consistent with the EU Platform-to-Business Regulation's requirements for advance notice and statement of reasons before account restriction. UK business users should assess similar obligations under applicable UK regulations. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should confirm whether the governing agreement contains additional procedural protections, such as cure periods, prior written notice, or dispute escalation mechanisms, before finalizing vendor relationships with Synthesia. The AUP's enforcement provision operates in conjunction with the governing agreement, and the combined contractual framework should be reviewed as a whole. COMPLIANCE CONSIDERATIONS: Organizations with operational dependencies on Synthesia's platform should assess business continuity risks associated with potential account suspension and should confirm with Synthesia whether enterprise agreements include enhanced procedural protections for account enforcement actions. Legal teams should review the governing agreement for cure period and reinstatement provisions.
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This provision establishes the enforcement mechanism for the AUP, granting Synthesia discretionary authority to suspend or terminate access based on its assessment of violation severity and intent, without specifying a prior notice or appeal process.
Under this clause, Synthesia may suspend or terminate account access upon determining that a violation is deliberate, repeated, or creates credible risk of harm, without the AUP specifying an advance notice requirement or formal appeal mechanism for affected users.
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