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The document states that Khoros, LLC has been removed as a sub-processor and replaced by Sprinklr, Inc. for managing incoming queries via social media. Sprinklr, Inc. is a US-based entity.
This analysis describes what Stripe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This sub-processor substitution affects the entity processing personal data included in social media queries directed to Stripe. Business Users who have documented Khoros, LLC in their own sub-processor lists or data processing records should update those records to reflect Sprinklr, Inc. as the replacement entity.
Under the updated sub-processor list, personal data submitted through social media queries to Stripe is now processed by Sprinklr, Inc. rather than Khoros, LLC. Business Users whose data processing documentation referenced Khoros, LLC should update their records accordingly.
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"removed Khoros, LLC and replaced them with Sprinklr Inc.Excerpt from Stripe's Service Providers (Sub-Processors)
1. REGULATORY LANDSCAPE: The substitution of one sub-processor for another engages the GDPR sub-processor change notification requirement under Article 28(2), which requires processors to inform controllers of intended changes with sufficient opportunity to object. The 30-day objection window described elsewhere in this document governs this substitution. The FTC and applicable state attorneys general have jurisdiction over data handling practices for US-based users. 2. GOVERNANCE EXPOSURE: Low. This is a routine sub-processor substitution affecting social media query management. The practical data processing scope (information included in social media queries) is unchanged; only the processing entity changes. 3. JURISDICTION FLAGS: Standard GDPR and UK GDPR sub-processor change notification requirements apply. No heightened jurisdictional exposure is apparent from this specific substitution. 4. CONTRACT AND VENDOR IMPLICATIONS: Business Users whose DPA schedules enumerate specific sub-processor names should update documentation to replace Khoros, LLC with Sprinklr, Inc. Teams should confirm that Sprinklr, Inc. is subject to equivalent contractual data protection terms as its predecessor. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should update Article 30 records and sub-processor lists to reflect Sprinklr, Inc. as the current social media query management sub-processor, removing Khoros, LLC from active records.
This sub-processor substitution affects the entity processing personal data included in social media queries directed to Stripe. Business Users who have documented Khoros, LLC in their own sub-processor lists or data processing records should update those records to reflect Sprinklr, Inc. as the replacement entity.
Under the updated sub-processor list, personal data submitted through social media queries to Stripe is now processed by Sprinklr, Inc. rather than Khoros, LLC. Business Users whose data processing documentation referenced Khoros, LLC should update their records accordingly.
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