Provision record
Stripe · Stripe Connected Account Agreement · View original document ↗

User must contact Platform not Stripe for fund transfer questions

Low severity Common · 258 of 352 platforms
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This analysis describes what Stripe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Lyft Medium

Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security or violation of this Agreement, you agree to notify us immediately.

DoorDash Medium

You will keep secure and confidential your account password and any other login or identification credentials you use to access the Services.

Twitch Medium

if your authorization from that user expires or is revoked, you will immediately stop accessing or acting under that user's account.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
User must contact the Stripe Connect Platform, not Stripe, with any questions User has about the status of these funds.

Excerpt from Stripe's Connected Account Agreement

Applicable regulations

CFAA
United States Federal

Provision details

Document information
Document
Stripe Connected Account Agreement
Entity
Stripe
Date stated by the document
Nov. 18, 2025
As printed in Stripe’s text (version CA-V-004347), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 20, 2026
Text quoted from version
CA-V-004347, captured July 1, 2026
Record ID
CA-P-066916
Document ID
CA-D-000874
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004347)
393576cd2c7ff74e7992153bbf0dde9e0d27ccb07e102100ffe777195879fa5c
Analysis generated
May 20, 2026 23:03 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004347, captured July 1, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Stripe
Document: Stripe Connected Account Agreement
Record ID: CA-P-066916
Version: CA-V-004347
Captured: 2026-07-01 00:19:32 UTC
SHA-256: 393576cd2c7ff74e…
URL: https://conductatlas.com/platform/stripe/stripe-connected-account-agreement/provision/CA-P-066916/user-must-contact-platform-not-stripe-for-fund-transfer-questions/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Stripe's User must contact Platform not Stripe for fund transfer questions clause do?

The clause states: “User must contact the Stripe Connect Platform, not Stripe, with any questions User has about the status of these funds.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 258 platforms. See the full comparison.

Is ConductAtlas affiliated with Stripe?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Stripe.